Employee Experience and Engagement Manager

Old Dominion Electric Cooperative (ODEC)

4h•Onsite

About The Position

The Employee Experience & Engagement Manager reports directly to the Vice President of Human Resources and is responsible for leading the strategy, design, and execution of employee experience initiatives, with a strong focus on manager coaching, leadership development, and employee engagement. This role provides oversight of employee relations programs and ensures a consistent, positive, and compliant work environment while strengthening leadership effectiveness and organizational culture. This position serves as a key strategic partner to leadership, working closely with the Vice President of Human Resources to proactively address workplace challenges, enhance employee engagement, and build leadership capability to support workforce development and overall organizational effectiveness.

Requirements

10+ years of progressive Human Resources experience.
Demonstrated experience in employee relations, including investigations and case management.
Proven experience in manager coaching and leadership support.
Strong knowledge of employee relations practices, employment law, and HR compliance.
Ability to conduct thorough, objective, and well-documented investigations.
Exceptional coaching, communication, and interpersonal skills.
Strong facilitation and presentation skills with the ability to engage diverse audiences.
Ability to influence and advise leaders at all levels of the organization.
High level of discretion, sound judgment, and professionalism.
Demonstrates strong critical thinking and problem-solving skills to evaluate complex employee relations matters and implement effective, compliant solutions.
Ability to manage multiple priorities and work effectively in a fast-paced environment.
Bachelor’s degree in Human Resources, Business Administration, or a related field required.

Nice To Haves

Experience designing and delivering employee training or organizational development programs preferred.
Experience working in a complex or multifunctional organization preferred.
Experience in employee engagement strategy and program development.
Knowledge of leadership development and organizational development practices.
Familiarity with performance management processes and systems (e.g., UKG).
Experience developing training curriculum and learning programs.
Experience analyzing workforce data and using insights to drive decision-making.
Master’s degree or professional HR certification (SHRM-CP, SHRM-SCP, PHR, SPHR) preferred.

Responsibilities

Lead the design, implementation, and governance of employee relations programs, policies, and best practices.
Conduct and manage employee relations investigations, ensuring consistency, thorough documentation, and compliance with applicable laws and organizational policies.
Develop and maintain standardized practices for corrective actions, documentation, and case management.
Partner with the Vice President of Human Resources on escalated, sensitive, and high-risk employee relations matters.
Serve as the primary resource for manager coaching related to employee performance, workplace concerns, and team dynamics.
Develop and implement manager coaching frameworks, tools, and resources to ensure consistent leadership practices across the organization.
Provide guidance on performance improvement plans, disciplinary actions, and employee communications.
Design and lead employee engagement strategies and initiatives that support a positive and inclusive workplace culture.
Oversee the planning and execution of employee engagement activities, including All Employee Meetings, holiday events, recognition programs, and other organizational initiatives.
Collaborate closely with HR Business Partners, Compensation, and Talent Acquisition to ensure alignment across employee programs and initiatives, actively contributing as a team player to foster a collaborative, cohesive, and supportive HR environment that delivers a consistent employee experience.
Develop and implement feedback mechanisms (e.g., surveys, focus groups) to assess and improve employee engagement and experience.
Design and deliver leadership development and employee training programs aligned with organizational goals.
Develop training curriculum and facilitate workshops, training sessions, and leadership development initiatives.
Support succession planning efforts by identifying development needs and strengthening leadership capability.
Analyze employee relations and engagement trends and provide strategic recommendations to improve culture, reduce risk, and enhance the employee experience.
Support cross-functional HR initiatives and organizational projects as needed.
Other duties as assigned.