Key Responsibilities Employee Onboarding Programs Create and maintain onboarding content for new hires across departments Partner with HR and department leaders to ensure onboarding materials are accurate and aligned with company culture Continuously improve onboarding experiences based on feedback and performance metrics Learning & Development Projects Develop ongoing training content to support employee growth and skill development Support leadership development, compliance training, and role-specific learning programs Maintain a content calendar for training rollouts and updates Support community learning through leading financial education and coaching programs and VITA programs Content Creation Design and develop engaging digital learning materials (videos, e-learning modules, presentations, job aids, and interactive content) to support the retail and leadership teams. Translate complex procedures and compliance regulations into clear, user-friendly learning experiences Digital Platforms & Tools Manage and upload content to Learning Management Systems (LMS) Utilize multimedia tools (video editing, graphic design, authoring software) to produce high-quality content Ensure content is accessible, mobile-friendly, and user-centric Analytics & Continuous Improvement Track training effectiveness through data, feedback, and performance metrics Analyze learner engagement and recommend improvements Stay current with trends in digital learning, content creation, and employee development
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