Communications & Engagement Specialist - Employee Benefits

IMA Financial Group•Overland Park, KS

About The Position

Essential Job Responsibilities include but are not limited to: Supports and demonstrates IMA’s core values Values and understands the importance of diversity, equity, and inclusion among all IMA associates Acts as an innovative, proactive partner to the Communications & Engagement Practice Lead, to elevate and scale IMA’s communication and engagement capabilities across all regions. Employee Communications & Engagement Strategy Development: Research and identify emerging trends, technologies, and best practices in communications, employee experience, and engagement. Contribute to the design and delivery of scalable, innovative communication strategies that enhance employee understanding and connection to benefits. Assist developing planning templates, toolkits, and resources that empower consulting teams to deliver consistent, high-quality client experiences. Proactively suggest enhancements and pilot new engagement approaches across Communications & Marketing Projects Assist with development and maintenance of a centralized benefits communication and marketing content library. Assist in creating and refreshing prospecting materials and client-facing collateral aligned with IMA’s brand and strategy. Collaborate with third-party design partners and internal marketing teams to ensure quality, clarity, and innovation in all communications deliverables Employee Experience Vendor Management: Support the evaluation and selection of Employee Experience vendors and technology solutions. Assist in assessing vendor performance, usability, and alignment with IMA’s engagement goals. Recommend new tools or enhancements to improve client outcomes and efficiency. Voice of the Employee (VOE): Serve as a day-to-day contact for the Voice of the Employee platform. Assisting with survey builds, dashboards, client interactions, and issue resolution. Interfaces with users and troubleshoots technological issues as they arise. Partner with the Practice Lead to design data-driven survey strategies and impactful reporting visuals. Collaborate with internal analytics teams to transform data into actionable insights and storytelling. Gather and integrate feedback from clients and service teams to enhance the VOE platform and its impact. Produce utilization reports and assist with internal education to scale adoption and best practices across IMA.

Requirements

Prefer college graduate, 4-year degree or equivalent experience
2+ years of Employee Benefits experience, preferably with a broker
At least 3 years of experience collaborating with a team to complete projects/tasks on time and accurately
Strong level of comfort with learning and utilizing computer software programs such as Alchemer and Microsoft PowerBI
Moderate travel required
Proficient skills with MS Office products required (specifically Teams, PowerPoint, Outlook, and Excel)
Ability to think strategically & creatively and work with others to provide valuable deliverables
Oral and written communication and interpersonal skills, as well as strong attention to detail

Responsibilities

Acts as an innovative, proactive partner to the Communications & Engagement Practice Lead, to elevate and scale IMA’s communication and engagement capabilities across all regions.
Research and identify emerging trends, technologies, and best practices in communications, employee experience, and engagement.
Contribute to the design and delivery of scalable, innovative communication strategies that enhance employee understanding and connection to benefits.
Assist developing planning templates, toolkits, and resources that empower consulting teams to deliver consistent, high-quality client experiences.
Proactively suggest enhancements and pilot new engagement approaches across Communications & Marketing Projects
Assist with development and maintenance of a centralized benefits communication and marketing content library.
Assist in creating and refreshing prospecting materials and client-facing collateral aligned with IMA’s brand and strategy.
Collaborate with third-party design partners and internal marketing teams to ensure quality, clarity, and innovation in all communications deliverables
Support the evaluation and selection of Employee Experience vendors and technology solutions.
Assist in assessing vendor performance, usability, and alignment with IMA’s engagement goals.
Recommend new tools or enhancements to improve client outcomes and efficiency.
Serve as a day-to-day contact for the Voice of the Employee platform. Assisting with survey builds, dashboards, client interactions, and issue resolution.
Interfaces with users and troubleshoots technological issues as they arise.
Partner with the Practice Lead to design data-driven survey strategies and impactful reporting visuals.
Collaborate with internal analytics teams to transform data into actionable insights and storytelling.
Gather and integrate feedback from clients and service teams to enhance the VOE platform and its impact.
Produce utilization reports and assist with internal education to scale adoption and best practices across IMA.