Employee Development Supervisor (Spanish Bilingual)

Preferred Credit•St Cloud, MN

6d•$25 - $29•Onsite

About The Position

EMPLOYEE DEVELOPMENT SUPERVISOR (SPANISH BILINGUAL) Must be in Central MN or Southern NV and have reasonable commute to St. Cloud, MN or Las Vegas, NV due to in-office requirements. SCHEDULE: Full-Time, Monday-Friday 8:00am-5:00pm CST/PST COMPENSATION: Starting Pay $25.00 – $29.00 per hour. (The estimated range is the budgeted amount for this position. Final offers are based on various factors, including skill set, experience, location, qualifications and other job-related reasons.) WHO WILL SHINE IN THIS ROLE Are you looking for an opportunity to make a meaningful impact while developing others ? PCI is seeking a Spanish Bilingual Employee Development Supervisor who is people-focused, detail-oriented, and performance-driven , and excited to lead training and quality assurance teams that support exceptional, compliant customer service for both English- and Spanish-speaking customers . This is an exciting opportunity to grow your leadership career , influence operational excellence, and play a key role in equipping employees with the skills and confidence to succeed in a bilingual service environment.

Requirements

High School Diploma, GED, or a minimum of 4 years equivalent, relevant industry experience.
Fluency in both English and Spanish, with the ability to communicate clearly, professionally, and effectively in both verbal and written formats.
Minimum 2 years of experience supervising, coaching, or leading employees, including direct reports.
At least 1 year of experience delivering training or facilitating learning in a customer service–driven environment.
Minimum 1 year of experience monitoring and evaluating call interactions and providing performance feedback.

Nice To Haves

Proficiency in Microsoft Office (Outlook, Word, Excel, PowerPoint).
Demonstrated commitment to employee development, collaboration, and continuous improvement.

Responsibilities

Lead and coach trainers and quality assurance employees, providing daily guidance, mentoring, and performance support.
Oversee onboarding, uptraining, refresher, and ongoing development programs, supporting and facilitating training sessions as needed in both English and Spanish.
Direct quality assurance operations, ensuring audits, monitoring, and performance standards are met consistently across bilingual interactions.
Analyze training and quality metrics to identify trends, performance gaps, and improvement opportunities, delivering actionable insights to leadership.
Manage workloads, capacity, and deliverables, complete performance evaluations, and provide regular feedback to bilingual team members.