Employee Benefits Service Excellence Manager
About The Position
At OneAmerica Financial, our purpose is to create more certainty for our customers that leads to better moments, every day. Our commitment is to advance stability and growth in every solution and relationship. We deliver financial strength that builds for generations, and we are always aspiring, looking ahead, and collaborating to achieve more, together. Come be a part of this journey with us as we champion lives! Job Summary In partnership with the Regional Group Office sales teams, the SEM role is to maximize profitability by focusing efforts on servicing and retaining the in-force book of business. The Service Excellence Manager will lead activities aimed at deepening relationships with customers and brokers in order to yield improved persistency, expansion of new products, and engagement of re-enrollment programs.
Requirements
- 3-5 years of service related or sales experience in Employee Benefits.
- Associate or bachelor's degree recommend, high school diploma required.
- Position requires life and Health license.
- Excellent analytical and problem-solving skills.
- Excellent verbal and written communication skills.
- Strong organizational skills, attention to detail and interest in learning.
- Detail oriented.
- Or any combination of education and experience which would provide an equivalent background.
Responsibilities
- Enhance relationships with sales reps, underwriting and brokers.
- Serve as the primary point person after business is implemented for brokers and policyholders.
- Active involvement in renewal delivery, plan design changes, re-enrollments, and discussion of OneAmerica Financial products and services.
- Operational maintenance of inforce accounts to serve as a reference for HR with client or brokerage teams.
- Actively participate in ongoing process improvement opportunities for the SEM team as they arise.
Benefits
- Medical & prescription, dental, vision insurance
- Health Savings Account & Flexible Spending Accounts
- Paid Time Off
- 10 weeks 100% paid parental leave (after completing 12 months of employment)
- 401(k) Plan with company match
- Pension Plan
- Company paid life & disability insurance
- Wellness Program & Company paid employee assistance program
- Clinic access subject to location (Indianapolis, Charlotte, Cincinnati)
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
Number of Employees
501-1,000 employees
