Employee Benefits Senior Vice President and Practice Leader

Marsh•Orland Park, IL

11d•Hybrid

About The Position

Senior Vice President and Practice Leader Our not-so-secret sauce. Award-winning, inclusive, Top Workplace culture doesn’t happen overnight. It’s a result of hard work by extraordinary people. More than 11,000 of the industry’s brightest talent drive our efforts to deliver purposeful work and meaningful impact every day. Learn more about what makes us different and how you can thrive as a Senior Vice President and Practice Leader at Horton, a Marsh business. Marsh provides business insurance, employee health & benefits, retirement, and private client insurance solutions to organizations and individuals seeking limitless possibilities. With 200 offices across North America, we combine the personalized service model of a local consultant with the global resources of the world’s leading professional services firm, Marsh (NYSE: MRSH).

Requirements

Producers License for Fire/Casualty or Life/Health, as appropriate for role
8+ years of experience in sales and/or insurance

Nice To Haves

BS/BA in business, management, or related field
Proven track record for leading a team to specific goals
CPCU, CEBE, ARM, or other professional designation

Responsibilities

Works with Client Services Director to define and drive team vision and strategic and operational goals and drive associated project plans to successful completion
Designs and executes projects, goals and other initiatives within context of our overall vision and strategy
Communicates and understands company’s vision, core passion, value propositions and culture to reinforce decisions, processes and roles within that context
Serves as a member of the key management team by utilizing best practices and new ideas with others in the agency; shares ideas to maintain consistency across similar teams
Fosters innovative thinking and encourages team members to put forth and participate in new ideas to improve the team and the company
Fosters working relationships among team members and others that demonstrate our best and brightest characteristics
Recruits and hires new team members with appropriate skills, experience, traits and competencies by following MMA Midwest’s hiring and interviewing best practices
Monitors staff workloads and determines appropriate assignment of responsibility
Communicates with team members through regular meetings following MMA Midwest’s best practices, including information on company updates, team performance, and other information relevant to their roles
Consistently uses the tools and follows best practices in our manager toolkit
Exhibits and promotes positive team and corporate culture
Operates as the agency technical expert in the area of client service platform advocacy services
Serves as a client service platform knowledge specialist directly with clients or as resource for the team
Is deeply and broadly involved in the industry through participation in external associations and events; forming and growing relationships with insurance carriers and service vendors; and understanding the capabilities of our competitors
Provides leadership for the team through effective communication, coaching, training and development
Manages staff through workload, annual goals and ensures the team remains within expense parameters
Manages and directs the execution of the service plan through service team
Meets or exceeds established client service platform department performance metrics as designated by Senior Vice President, Client Services
Is responsible for top-line revenue production to hit the annual goal
Achieves minimum growth of 10% annually
Strives for the operating profit to be 15% per year, minimum operating profit to be 10% based on approved strategies/investments
Ensures 80% or the producers on the team need to hit their targeted new business revenue based on the annual plan
Manages carrier relationships to gain financial assistance to support our prospecting and client retention efforts. This includes financial support for: MMA Midwest University, Client Golf Outing, Niche Development, Producer Acquisition, Prospect Development, etc.
Establishes new business revenue and current client retention goals. Goals are to be set according to the Producer Scorecard
Holds producer update (one-to-one) meetings to with a common agenda to track progress toward individual and team goals. Meeting to be a minimum of monthly with each salesperson
Manages and reinforce each producer in the MMA Midwest sales model consistent with MMA Midwest’s Executive Summary, Service Plan and Commitment Report strategy
Attends prospecting calls, presentations and mid-term visits with sales staff as required
Supports consistent use of the MMA Midwest Proposal format and the MMA Midwest Brand
Coaches each producer in developing a defined prospecting plan that outlines how they intend on generating their new business revenue
Develops producers in successful strategic networking, association membership, & Trade Show selling
Works with Director of Business Development to execute recruitment strategy to the niche practice hiring plan
Performs interviews throughout the year to identify prospective employees meeting MMA Midwest’s leadership traits
Executes onboarding process, oversees training and education, and introduces to team members to ensure a smooth transition for new employees; assigns mentors and coordinates on the job learning as necessary
Conducts regular one-on-one meetings with all direct reports
Coach’s employees by providing methods and resources to finding answers when appropriate
Follows performance management process with direct reports on schedule, including individualized business and development goals developed in collaboration with each employee; fosters open communication on performance and accountability standards throughout the year
Leads team members to achieving specific goals and objectives
Appreciates individual accomplishments by utilizing recognition practices in a personalized way for each employee; share team success broadly and asks others to recognize as appropriate