Employee Benefits Senior Client Service Representative

World Insurance Associates.•Brooklyn, NY

6d•$62,200 - $77,200

About The Position

World Insurance Associates (“World”) is a unique financial services organization with a global network of brokers and specialists who empower people to make informed decisions to improve their risk management outcomes, modernize their benefits programs, and help them achieve their long-term financial goals. Founded in 2011, World is one of the fastest-growing, Top 25 insurance brokers in the U.S. with nearly 3,000 employees in more than 300 offices across North America and the U.K. World specializes in personal and commercial insurance, surety and fidelity bonding, employee and executive benefits, investment advisory and retirement plan services, and payroll & HR solutions. Position Summary Works independently in a support role by following well-established workflows and procedures on routine work. Has substantial understanding of the job and applies company policies and producers to complete, with little guidance or direction. Problems and issues faced are generally routine and solutions clearly prescribed.

Requirements

Highly proficient knowledge of EB carriers and group insurance products, to respond to employee coverage and claims questions.
Highly proficient in navigating and working within various benefits administration solutions (Employee Navigator and Ease) and carrier portals (eligibility, ID Cards, Salary and Address changes, etc.)
Highly proficient in BenefitPoint and workflows applicable to Small Business and support service work.
Good communication skills, and with ability to communicate coverage questions to members
Licensed or obtaining state life and health insurance license
Associate or bachelor's degree preferred, but equivalent work experience would be considered

Responsibilities

Take and resolve calls/emails from clients and or members, related to claims, billing, EOB and coverages (including escalated and or complex)
Process eligibility changes and or orders replacement ID cards within carrier or benefits administration system, to include Employee Navigator and Ease
Create activities and attach applicable documents within BenefitPoint, ensuring current and accurate data.
Other duties, as applicable
Support administrative work related to renewals, carrier implementation and BenefitPoint data.
Setup and maintain accurate account details, contacts, and policy information in BenefitPoint
Support Individuals with Individual coverages (not group) such as Medicare, medical, dental, vision, life and disability, including renewal.