Employee Benefits Senior Account Manager

Marsh McLennan•Lexington, KY

12d•Hybrid

About The Position

The account manager should be viewed as the client support to help implement and service all aspects of a client’s benefit program. The account manager is responsible for maintaining relationships with clients on assigned accounts and is the client’s primary contact. The AM handles day-to-day service questions and issues, seeking support as needed from the Account Executive. Account managers are knowledgeable in coverages, carrier guidelines, and legislative changes. Account managers are responsible for maintaining good working relationships with carrier representatives. On some accounts, the account manager may lead a client’s renewal which may include marketing to gain experience for growth. Responsibilities may vary by AM market segment. Check in with clients every 30 days via phone call – to build/strengthen relationship. Service requests: Acknowledge receipt ASAP – by close of business day is our goal Keep client informed of status and anticipated date of closure – rule of thumb is to update every 2 days unless it has been communicated resolution will take longer Escalate service matters to AE when needed Compliance: Compliance review with client; educate on their requirements 5500’s – know who is filing/ assist client w/ requesting schedule A’s / confirm vendor filing / get copy of final 5500 for our records / save to IR Partnership report PCORI fees, Medicare Part D, Section 125, ACA, COBRA, etc. Schedule weekly meetings with producers / AE’s Ensure renewal checklist is complete Complete annual Open Enrollment tasks, including confirmation of sold benefits, rates, and employee contributions, liaising with any benefits administration or enrollment vendor, arranging carrier representatives, and making sure materials are printed and delivered and videos or PowerPoint presentations are ready and proofed. Open enrollment meetings: Coordinate & plan times with client & Producer (unless AE is assigned) Conduct or help with open enrollment meetings Ensure accuracy of benefit guide and enrollment materials Get final revisions & approval from client on open enrollment materials Make sure client’s HR staff get carrier training on portals, billing, etc. Handle agency-billed invoices, if client is on a fee agreement Monitor revenue in MiDash. McGriff’s revenue dashboard; enter explanations of variances. Look for opportunities to add needed lines of coverage and discuss with AE. Participate in prospect meetings when appropriate and be able to discuss McGriff’s service model, including the Client Experience Roadmap. Continue to learn and advance your knowledge of the industry, carriers, lines of coverage, and compliance. Participate in quarterly calls with clients facilitated by the Account Executive and/or producer Gather information to go to market at renewal and send to marketing team. Request renewals from carriers on accounts, if assigned by AE or if there is no AE assigned. Update claims reports each quarter unless requested monthly (unless AE is assigned)

Requirements

Bachelor's degree or equivalent education and related training
3-5 years of relevant insurance industry experience
Appropriate insurance license
Strong client relations skills; including excellent communication skills and service orientation, cooperative nature, and tactfulness to resolve client and company problems
Demonstrated proficiency in basic computer applications such as Microsoft Office Suite

Nice To Haves

Advanced degree
Certification or designation
Experience with Requests for Proposal

Responsibilities

Maintain relationships with clients on assigned accounts and is the client’s primary contact
Handle day-to-day service questions and issues
Maintain good working relationships with carrier representatives
Lead a client’s renewal which may include marketing to gain experience for growth
Check in with clients every 30 days via phone call
Compliance review with client; educate on their requirements
Assist client w/ requesting schedule A’s
Confirm vendor filing
Get copy of final 5500 for our records
Complete annual Open Enrollment tasks
Coordinate & plan times with client & Producer
Conduct or help with open enrollment meetings
Ensure accuracy of benefit guide and enrollment materials
Get final revisions & approval from client on open enrollment materials
Make sure client’s HR staff get carrier training on portals, billing, etc.
Handle agency-billed invoices, if client is on a fee agreement
Monitor revenue in MiDash
Participate in prospect meetings when appropriate and be able to discuss McGriff’s service model, including the Client Experience Roadmap
Participate in quarterly calls with clients facilitated by the Account Executive and/or producer
Gather information to go to market at renewal and send to marketing team
Request renewals from carriers on accounts, if assigned by AE or if there is no AE assigned
Update claims reports each quarter unless requested monthly