Employee Benefits Customer Service Representative

Gallagher • Towson, MD

1d

About The Position

At Gallagher Benefit Services, you’re a trusted partner to organizations navigating some of their most important people decisions. We help clients build better workplaces, where people feel supported, empowered, and inspired to thrive. Whether it’s shaping benefit strategies, designing wellbeing programs, or advising on workforce challenges, the work you do here creates meaningful change for businesses and the people who power them. We’re a community of bold explorers, trusted experts, and compassionate partners; working side by side to solve problems, and shape the future of work. Here, curiosity is encouraged, collaboration is second nature, and your ideas have room to grow. If you’re looking for a place where your contribution matters and where you can help build a better world of work; think of Gallagher.

Provides customer service to variety of customers over the telephone. Responsible for the servicing of existing clients-identifying and assessing customer needs to achieve satisfaction. Receives and responds to customer service inquiries both written and verbal. Follows-up on customer issues, researches problems and processes documents necessary to ensure a successful resolution. Provides accurate, valid and complete information by using the right methods/tools. Handles calls and correspondence that are predominantly routine but may require some deviation from standard procedures.

Requirements

• High school diploma and a minimum of 1 year of customer service experience.
• Strong typing and basic computer skills.

Nice To Haves

• Working knowledge of MS systems, i.e., MS Excel, MS PowerPoint, Outlook and MS Word.
• Good verbal communication skills.
• Maintains a high level of professionalism with clients and establishes a positive rapport with every caller.

Responsibilities

• Provides customer service to variety of customers over the telephone.
• Responsible for the servicing of existing clients-identifying and assessing customer needs to achieve satisfaction.
• Receives and responds to customer service inquiries both written and verbal.
• Follows-up on customer issues, researches problems and processes documents necessary to ensure a successful resolution.
• Provides accurate, valid and complete information by using the right methods/tools.
• Handles calls and correspondence that are predominantly routine but may require some deviation from standard procedures.

Benefits

• Medical/dental/vision plans, which start from day one!
• Life and accident insurance
• 401(K) and Roth options
• Tax-advantaged accounts (HSA, FSA)
• Educational expense reimbursement
• Paid parental leave
• Digital mental health services (Talkspace)
• Flexible work hours (availability varies by office and job function)
• Training programs
• Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing
• Charitable matching gift program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED