Employee Benefits Assistant Account Manager

HUB International•Raleigh, NC

1d•Onsite

About The Position

HUB International Limited (HUB) is one of the largest global insurance and employee benefits broker, providing a broad array of property, casualty, risk management, life and health, employee benefits, investment and wealth management products and services. With over 21,000 employees in 600+ offices throughout North America, HUB has grown substantially, in part due to our industry leading success in Mergers and Acquisitions. HUB International’s Employee Benefits Assistant Account Manager (EBAAM) is the second level and customer facing service interface for our customers. The position requires a high degree of customer service, problem solving, and communications skills and works under the direction and supervision of the Employee Benefits Service Manager (EBSM). This position is part of the Service organization and supports HUB’s clients and their employees, by resolving all service matters. The EBAAM also acts as HUB’s liaison with the insurance carriers for all matters relating to the servicing and maintenance of HUB’s client base. Typical functions for this role include but are not limited to processing and answering customer requests for services and complaints, ensuring prompt resolution of problems, managing service response escalations both internally and from the various insurance carriers for employer/client health plans, and capturing all service related activities in the BenefitPoint agency management software. The primary goal for the EBAAM role is to support the Service operations and effectively service and maintain HUB’s client relationships.

Requirements

1+ year(s) of experience in employee benefits including a strong knowledge of employee benefit plans, ancillary coverages, and current legislation
Highly organized, technical and analytical skills
Ability to operation independently and in a team setting
Client service mentality with active listening skills and able to effective communicate with clients, team members, and management
Very comfortable with typical business technology including voice mail, e-mail, word processing, spreadsheets, and presentation software
Proficient with using Microsoft Office products especially Excel, Outlook, and Publisher.
Must also be comfortable with Adobe Acrobat Standard
Excellent written and verbal communication skills
High School Diploma required.
Must have or be willing to obtain a NC/SC Life and Health Insurance License within 60 days of employment.
1-2 years of relevant experience
High school or equivalent

Nice To Haves

Bachelor’s degree from an accredited university preferred
LA&H License preferred.

Responsibilities

Assists Employee Benefits Account Manager (EBAM) by working with clients and employees to answer questions and resolve their issues.
Loads and maintains all service activities in BenefitPoint.
Assists EBAM in resolving enrollment and termination issues.
Acts as a liaison with insurance carriers to resolve claim issues, billing issues, and other service matters.
Provides members with assistance for appeals and other service matters.
Researches questions to obtain accurate information to answers related to legislation and benefit laws regarding HIPAA, COBRA, and FMLA to assist the EBAM in their answer.
Works with service teams and service team members to ensure continuity of work flow and processes between teams and to make sure adequate support, coverage and backup are in place at all times.
Shares new and unique information with other HUB service team members.
Maintains organized filing systems and timely submits all employee paperwork
All other duties and special projects as assigned

Benefits

Competitive salaries and benefits offerings
Medical/dental/vision insurance and voluntary insurance options
Health Savings Account funding
401k matching program
Company paid Life and Short-Term Disability Plans
Supplemental Life and Long-Term Disability Options
Comprehensive Wellness Program
Paid Parental Leave
Generous PTO Package - Vacation, Holiday, Sick, and Personal Time Off
Great work/life balance because that’s important for all of us!
Focus on creating a meaningful environment through employee engagement events
The ability to be a part of a motivated, winning team with the opportunity to learn from colleagues who are amongst the top talent in the industry!
Growth potential - HUB is constantly growing and so can your career!
A rewarding career that helps local businesses in the community
Strong community support and involvement through HUB Gives