Employee Benefits Account Specialist

Tower Street Insurance•Dallas, TX

30d

About The Position

Employee Benefits Account Specialist At Tower Street Insurance & Risk Management, our recognition as one of the “Best Places to Work” is more than just an accolade; it’s a testament to our unwavering commitment to excellence, both in the services we provide and the environment we cultivate for our team. Over the years, we have consistently demonstrated our dedication to not only meeting but exceeding the expectations of our clients. Job Summary: The Employee Benefits Account Specialist supports our internal account managers and serves as a trusted resource for employees and clients across all aspects of benefit administration. This role is responsible for plan-year support, employee servicing, processing changes, and ensuring accurate, timely benefits operations.

Requirements

3+ years of employee benefits experience preferred in a brokerage, consulting, or HR/benefits administration role required.
High school diploma or equivalent required; associates or bachelors degree preferred
Active Life & Health License preferred (or willingness to obtain)
Experience with Employee Navigator highly preferred
Applied Epic or similar AMS experience is a plus
Proficiency in benefits management software (Employee Navigator) and Microsoft Office Suite.

Responsibilities

Assist with plan-year activities, including reviewing benefit plans, updating materials, and preparing for renewals and open enrollment
Serve as primary support resource for employees, addressing questions related to plan options, coverage, eligibility, claims issues, and enrollment guidance
Process benefit changes such as new hire enrollments, terminations, qualifying life events, and corrections across carrier systems and internal platforms
Prepare and maintain benefit documentation, including enrollment packets, forms, confirmation statements, guides, and other employee-facing materials.
Support account managers by assisting with proposals, reports, plan summaries, and other client-ready materials.
Audit billing statements and enrollment data to ensure accuracy and alignment with client records.
Assist with implementation paperwork and carrier submissions for new plans, renewals, and mid-year changes.
Participate in employee meetings, open enrollment sessions, and client calls as needed.
Maintain organized and accurate electronic files, records, and documentation.
Deliver high-quality, timely customer service to clients, employees, carriers, and internal team members.
Complete required training and stay up to date on plan changes, benefits best practices, and internal workflows.
Perform additional duties as needed to support account management and client service.