Sr. Employee Benefits Account Manager

Acrisure•Oklahoma, PA

48d•Hybrid

About The Position

About Acrisure: A global fintech leader, Acrisure empowers millions of ambitious businesses and individuals with the right solutions to grow boldly forward. Bringing cutting-edge technology and top-tier human support together, we connect clients with customized solutions across a range of insurance, reinsurance, payroll, benefits, cybersecurity, mortgage services - and more. In the last eleven years, Acrisure has grown in revenue from $38 million to almost $5 billion and employs over 19,000 colleagues in more than 20 countries. Our culture is defined by our entrepreneurial spirit and all that comes with it: innovation, client centricity and an indomitable will to win. Job Summary SUMMARY: Acrisure is currently looking for a full-time Sr. Account Manager for their Benefits Team. The Sr. Account Manager supports their external customers by providing quality service implementation and delivery; they provide internal customer service through effective team communication, development, and management. The success of this role is measured by external customer satisfaction, effective quality service delivery and overall account retention. This role may be required to travel 10% of the time.

Requirements

5+ years of account management experience of large complex Employee Benefits experience. (100+ employees).
State Life and Health Producers license is required, industry professional designation a plus.
Self-funded experience is required.
Epic and Employee Navigator are preferred and/or other agency management systems.
Proven professional history of success at managing client relationships.
Possess a proven understanding of fundamental benefit laws, regulations, and compliance standards.
Proficient in MS Office Suite, especially Excel and PowerPoint.
Ability to calculate customized financial analysis and present an interpretation of the data and its meaning.
Ability to communicate with all levels of an organization, verbally and in writing required
Excellent attention to detail is required

Responsibilities

Act as the main point of contact for assigned clients, developing and maintaining strong, long-term relationships. Understand clients' unique needs, objectives, and challenges related to employee benefits.
Actively supports the client management team to ensure all key interactions between client and team are constructive and strategic.
Assisting AE and Client Advisor with client strategy development and execution.
Serve as the primary resolution for elevated client issues.
Ensure the proper attention, processes and feedback mechanisms are in place in order to maintain a persistency rate consistent with practice expectations.
Manage the client insurance renewal process, and new client onboarding.
Prepare Plan Cost Analysis for Account Executive review in a proactive manner
Oversight of all client compliance best practices and annual review of Summary Plan Documents.
Ensure business partnerships are maintained with all key carriers and third-party vendors in order to best promote the interests of our clients, to pro-actively identify and address issues in an effective manner and to ensure their client management team remains current on any planned/announced changes by a vendor which might impact their clients.
Manage marketing process for client renewals and engage with Acrisure's technology team to ensure that updates are received for a smooth open enrollment.
Responsible for updating and maintaining the Epic System.

Benefits

Competitive compensation
Flexible vacation policy, paid holidays, and paid sick time
Medical Insurance, Dental Insurance, and Vision Insurance (employee-paid)
Company-paid Short-Term and Long-Term Disability Insurance
Company-paid Group Life insurance
Company-paid Employee Assistance Program (EAP) and Calm App subscription
Employee-paid Pet Insurance and optional supplemental insurance coverage
Vested 401(k) with company match and financial wellness programs
Flexible Spending Account (FSA), Health Savings Account (HSA) and commuter benefits options
Paid maternity leave, paid paternity leave, and fertility benefits
Career growth and learning opportunities
Comprehensive medical insurance, dental insurance, and vision insurance; life and disability insurance; fertility benefits; wellness resources; and paid sick time.
Generous paid time off and holidays; Employee Assistance Program (EAP); and a complimentary Calm app subscription.
Immediate vesting in a 401(k) plan; Health Savings Account (HSA) and Flexible Spending Account (FSA) options; commuter benefits; and employee discount programs.
Paid maternity leave and paid paternity leave (including for adoptive parents); legal plan options; and pet insurance coverage.