Account Manager - Employee Benefits

MST Insurance Solutions•Schaumburg, IL

2d•Hybrid

About The Position

The Account Manager interfaces with an assigned list of accounts involving the Company's portfolio of products (i.e., medical, dental, life, disability, vision, or other types of insurance.) This individual is responsible for customer satisfaction, problem resolution and account retention. We are a growing company looking for people who want to grow with us!

Requirements

Bachelor's degree from four-year college or university, OR equivalent work experience
Minimum of three or more years of employee benefits related experience and/or training
Proficient with MS Office Suite
Strong mathematical and analytical skills
Ability to maintain a high level of confidentiality
Excellent verbal and written communication skills
Ability to work independently and make accurate decisions and demonstrate good judgement
Detail oriented with excellent organizational and time/project management skills
Must have active Life/Accident and Health Insurance Agent License
This position may require routine or periodic travel which may require the teammate to drive their own vehicle or a rental vehicle. If required, acceptable results of a Motor Vehicle Record report at the time of hire and periodically thereafter, and maintenance of minimum acceptable insurance coverages are requirements of this position
Maintain positive working relationships and clear communication with co-workers, clients, and insurance carriers
Must be available for offsite meetings with clients including travel to out-of-state locations as needed.

Responsibilities

Relationship management of client
Proactive development and execution of client benefit strategy and annual renewal cycle
Intermediate understanding of compliance (ACA, ERISA, HIPAA), benchmarking, renewal & marketing (RFP), reporting & analytics, and able to perform these functions and explain to client with guidance from the team lead as needed
In conjunction with Benefit Analyst, responsible for the marketing process which includes obtaining client census, submitting RFP, and evaluating quotes in preparing renewal proposal and recommendations for clients. If Benefit Analyst is assigned to account, AM is responsible for coordination and final delivery of proposal document.
Communicate due dates, timelines and expectations to clients and partners with respect to annual renewal process as well as compliance requirements
Independently, or in partnership with Vice President as needed, lead client meetings and presentations
Coordinates onboarding of new clients
Strong knowledge of and relationships with vendors
Delegates tasks, training, and onboarding as appropriate
Monitors and recommends opportunities for client revenue enhancement
Recommend or initiate actions to service the client effectively and proactively
Identify, plan, and develop methods and procedures to obtain greater efficiency and effectiveness of client benefit programs
Special projects as assigned which may include client presentations, functions, and meetings
Update and maintain client benefits admin portal at renewal and throughout the year as needed
Builds and maintains solid relationships with existing clients by providing exceptional ongoing services and care
Maintain accurate client and policy data and documents within Benelinx system
Acts as a liaison between carriers and vendors and communicates accurate details relating to benefits program in a timely manner
Coordinate and attend open enrollment meetings as necessary
Participate in market meetings, seminars and training programs as directed
Expected to have regular client contact as established by the service checklist and renewal timeline