Employee Assistance Program - Clinical Counselor

CVS Health

8d • Remote

About The Position

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. Position Summary Fully remote in the USA. Shift: Tuesday-Saturday 8:00am-4:30pm EST Aetna Mental Well-being is reimagining how mental health is delivered with a unified, tech-enabled approach for our best-in-class Employee Assistance Program (EAP), Resources for Living. The EAP Clinical Counselor plays a vital role in Aetna Mental Wellbeing’s commitment to delivering timely, high-quality mental health care. This position transforms access to mental health support by providing members with an immediate, 24/7 connection via video, live chat, or phone. We are seeking candidates who share our passion for delivering industry-leading mental health services to people nationwide

Requirements

• 1+ year of hands-on crisis intervention experience involving real-time de‑escalation and risk assessment.
• Valid unrestricted independent professional behavioral health clinical license to practice per state regulations in the state they reside in/ one or more or equivalent is required: LPC, LMFT, LCSW, LMHC, LCMHC, LICSW, LISW, Clinical Psychologist.
• Holiday work is expected.

Nice To Haves

• 1+ years of EAP, Behavioral Health or Social Services experience
• 2+ years of crisis intervention skills
• Familiarity with brief therapy models (Single Session Consultation is very helpful) and Motivational Interviewing
• Call center work experience
• Experience in delivering services via multiple platforms (chat, video, phone)
• Strong rapport-building skills
• Experience facilitating positive behavior changes.
• Strong computer and literacy skills
• 24x7x365 call center coverage needed, holiday coverage may be required
• Experience in handling mental health, psychiatric care, family situations and relationship concerns preferred.

Benefits

• Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.
• No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
• Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees