Emerson House Case Manager (40 hours per week)

Gosnold•Falmouth, MA

11d

About The Position

The Case Manager must have the ability to conduct patient interviews and complete basic assessments. Additionally, they will need to assess level of care appropriateness, risks, and strengths. The Case Manager will engage patients in their treatment, continuing care planning, and discharge planning. This role requires knowledge of and experience with community resources and referral systems and the ability to work in collaboration with community-based providers and agencies. This role requires basic knowledge of addiction and mental health recovery processes, services, and systems of support. The Case Manager will promote recovery through role-modeling and respectful interactions with patients and colleagues.

Requirements

Must be highly organized and self-directed
Proficient with web-based electronic health records

Responsibilities

Interact with patients, families, and community stakeholders with sensitivity and professionalism.
Prepare treatment plans and discharge plans in collaboration with patients and their identified supports.
Facilitate groups as assigned.
Participate in staff supervision, in-service training, and continuing education necessary for certification requirements.
Meet with individual caseload weekly to assess further needs and progress in treatment and discharge planning.
Complete weekly contact notes.
Communicate regularly with referral sources and advocacy groups.
Manage caseload of patients and track multiple required tasks using CRM software system.
Establish connections and utilize community resources to help patients develop effective recovery support systems.
If indicated and directed, accompany (including transporting) patients to community resources and other services as dictated by their service plans.
Work with patients to develop transportation and other resources to facilitate self-management of care and services.
As directed under supervision, interact with the financial and utilization management staff for reimbursement.
Complete required documentation in accordance with Gosnold policy and regulatory standards.
Abide by Gosnold professional code of ethics including those applicable to confidentiality, boundaries, dual relationships, and professional stature as a Gosnold representative.
Must have an exceptional customer service orientation.
Perform all other duties as assigned.