Emerging Technologies & CRM Coordinator

Jabil • Tampa, FL

1d

About The Position

At Jabil (NYSE: JBL), we are proud to be a trusted partner for the world's top brands, offering comprehensive engineering, supply chain, and manufacturing solutions. With 60 years of experience across industries and a vast network of over 100 sites worldwide, Jabil combines global reach with local expertise to deliver both scalable and customized solutions. Our commitment extends beyond business success as we strive to build sustainable processes that minimize environmental impact and foster vibrant and diverse communities around the globe. JOB SUMMARY The Emerging Technologies & CRM Coordinator supports the Enterprise Marketing, Sales and Communications Operations team in administering and optimizing enterprise CRM and marketing technology platforms while contributing to AI-driven automation and emerging technology initiatives. This role is responsible for day-to-day CRM administration, reporting and analytics development, and supporting the design and deployment of AI-powered agents and automation solutions that enhance lead generation, sales enablement, marketing effectiveness, and communications workflows. Leveraging AWS-based infrastructure and enterprise data sources, the position assists in building scalable tools that improve operational efficiency and decision-making across Marketing, Sales, and Communications. This is an entry-level individual contributor role focused on execution, technical skill development, and building foundational expertise across CRM systems, cloud infrastructure, analytics, and AI-enabled solutions.

Requirements

• Foundational experience with CRM systems; CRM Administrator Certification preferred or expected within a defined timeframe after hire.
• Working knowledge of reporting, dashboards, and data analysis principles.
• Basic understanding of cloud infrastructure concepts; familiarity with AWS services such as Bedrock, Lambda, API Gateway, or related technologies is a plus.
• Understanding of generative AI concepts, prompt engineering, model evaluation, and automation workflows.
• Basic coding or scripting experience (Python, JavaScript, or similar) preferred.
• Understanding of APIs, system integrations, and structured/unstructured data management concepts.
• Strong analytical mindset with attention to detail and data integrity.
• Ability to communicate technical concepts clearly to non-technical stakeholders.
• Strong organizational, prioritization, and problem-solving skills in a fast-paced enterprise environment.
• Proficiency with Microsoft Office tools and collaboration platforms.
• Demonstrates learning agility, accountability, and proactive ownership of assigned systems.
• Bachelor’s degree in Computer Science, Information Systems, Artificial Intelligence, Marketing Technology, Digital Marketing (technical emphasis), or related field.
• 0–2 years of relevant experience (internship, co-op, or entry-level experience acceptable).
• CRM Administrator Certification preferred or required within 6–12 months of hire.
• AWS Cloud Practitioner Certification preferred; additional AWS AI or specialty certifications encouraged as part of professional development.
• Or an equivalent combination of education, experience, and training.

Responsibilities

• Administer and support the enterprise CRM platform, including user access management, license provisioning, configuration updates, and troubleshooting.
• Serve as one of the primary points of contact for CRM-related user support assisting with record updates, reporting needs, workflow questions, and issue resolution.
• Develop and maintain reports and dashboards that provide visibility into lead generation performance, pipeline health, campaign effectiveness, sales activity, and communications engagement metrics.
• Ensure data accuracy, integrity, and consistency across CRM and integrated marketing and sales systems.
• Support the development and refinement of AI-powered agents and automation tools designed to improve lead qualification, sales insights, campaign performance analysis, and content generation.
• Collaborate with Marketing, Sales, Communications, and IT stakeholders to identify opportunities for workflow automation, AI augmentation, reporting enhancements, and system optimization.
• Document system configurations, AI workflows, prompts, and standard operating procedures to support governance, scalability, and cross-functional alignment.
• Comply with all procedures within the company security policy and adhere to applicable safety and health regulations.
• Administer CRM platform functionality including: User setup, role/profile management, and license management Creation and maintenance of reports and dashboards Data uploads, cleansing initiatives, and governance support
• Provide responsive end-user support by: Addressing internal support requests from Sales and Marketing Assisting users with account, contact, opportunity, lead, and campaign updates Troubleshooting access and process issues Escalating complex technical issues as appropriate
• Support continuous improvement of CRM architecture, usability, reporting capabilities, and adoption across the enterprise.
• Assist in the development and maintenance of AI-powered agents that support: Lead enrichment and qualification workflows Automated sales research and account insights Follow-up recommendations and engagement optimization Campaign performance analysis and reporting Content drafting aligned to standardized brand voice Communications enablement and internal knowledge retrieval
• Support AI solutions leveraging AWS-based infrastructure and services, including: Prompt development, testing, and refinement Retrieval-Augmented Generation (RAG) integrations using internal enterprise data API integrations between CRM, marketing automation, and other enterprise systems Testing, validation, monitoring, and performance optimization of deployed agents

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level