Emergent Ground Supervisor

Life Flight Network•Newport, OR

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About The Position

The Emergent Ground Supervisor is responsible for overseeing day-to-day operations of emergent ground crews by assigning and distributing work, facilitating scheduling needs, assisting with tracking and resolution of equipment and vehicle issues, and promoting positive customer relations within the service area. This position will work with the clinical, education, and fleet maintenance departments during the orientation process. This position will assist ground crews on difficult or unusual assignments and will coordinate with other Life Flight Network (LFN) departments and managers when issues may arise. The Emergent Ground Supervisor is responsible for supervising timely, safe, and compassionate care to patients of LFN within their scope of practice and division. This position maintains proficiency in the operational role of the bases responsible. The Emergent Ground Supervisor may work varied shifts and will be required to drive personal or company vehicles whenever and wherever business needs necessitate.

Requirements

High school graduate or equivalent.
Current licensure and/or certification as listed below:
State EMT-Basic or Intermediate / Advanced or Paramedic as appropriate to assigned location
Maintains licensure and certification required for operational role.
American Heart Association Basic Life Support (BLS) certification
Emergency Vehicle Operator Course (EVOC) completion
Minimum of 3 years’ experience as a licensed driver or operator and experience as a licensed caregiver administering medical care transporting patients
State issued driver’s license with an insurable driving record
Ability to communicate, show proper decision making and lead a variety of people, one-on-one and in large groups, often in highly stressful situations
Customer service skills, with the ability to communicate effectively with all levels of organization
Travel by personal or company vehicle throughout LFN’s service area is required. Must have an automobile in good repair and be able to provide proof of auto insurance.
Ability to learn and enforce LFN policies and procedures

Responsibilities

Oversees day-to-day operations of ground crew. Direct, monitor, communicate with, and evaluate all ground crew employees in assigned area. Work alongside crews to complete daily checks and complete end of shift duties as required.
Works to deliver age appropriate (Pediatric, Adult, Geriatric) patient care
Assists and supervises crewmembers as needed to provide accurate and complete patient care documentation per the standards established by LFN
Maintains and files transportation documentation
Assists with equipment retrieval and return to appropriate agencies
Works with fleet manager and on-duty crews to coordinate and assist with fleet vehicle maintenance
Acts as liaison between ground crew and clinical management. Directs employees to management and/or other departments to encourage utilization of resources available.
Provides guidance and information to staff regarding LFN operations, policies, and procedures
Review of employee timecards in coordination with the Clinical Manager
Create schedules and ensure adequate staffing in coordination with the Clinical Manager
Timely investigation of incidents involving assigned units or personnel, including filing of internal and external reports
Ensures maintenance of adequate levels of staffing, equipment, and medical supplies for field units
Supplies management in coordination with the Clinical Manager
Maintains communication with other departments including Communications Center and Fleet and Facility Maintenance
Prepares reports and manages projects as assigned by Clinical Manager, Director of Clinical Services, or Chief Clinical Officer
Encourages a favorable public opinion of LFN through personal contact with patients, community agencies and hospitals
Assists clinical education with crew task completion, driver training, and continuing education
Maintains a positive and inclusive workplace environment that aligns with LFN Standards of Conduct
Performs other related duties as assigned
Ensures adherence to LFN safety and risk management culture as outlined in Safety and Risk Management Agreement, SMS, and related policies
Preserves safety and risk management culture and rules
Reports all concerns related to safety and risk management immediately, working with Director of Safety and Risk Management, Director of Quality Management and others as needed
Be knowledgeable regarding all safety and risk management policies and procedures; be an agent for communicating safety and risk management information

Benefits

Competitive pay
401(k) with a 100% vested employer contribution — your future grows from day one
Tenure bonuses to reward your loyalty and long-term commitment
Comprehensive Medical, Dental, and Vision coverage
Company-paid Life and AD&D Insurance
Company-paid Short & Long-Term Disability Insurance for peace of mind
Wellness Reimbursement Program to support your health goals
Complimentary Life Flight Network Membership for you and your household
Paid Parental Leave to support growing families
Adoption Assistance for those building families in new ways
Bereavement Leave (including for pets) — because every family member matters
Paid Volunteer Time — make a difference in the community, on us
Generous Paid Time Off, starting at nearly 4 weeks annually for full-time employees
Tuition and Training Reimbursement to invest in your professional development
Employee Recognition Awards celebrating your impact and achievements
Multilingual Stipend to honor the value of diverse communication skills