Emergency Triage Technician or Assistant, UVES

Ethos Veterinary Health•Greenville, SC

12d•$22 - $30•Onsite

About The Position

Upstate Veterinary Emergency & Specialty Care in Greenville, SC is hiring full- a time Triage Technician or Assistant to join our outstanding Emergency team! At Upstate Vet Emergency & Specialty Care, our goal since opening in 1997 has been to practice the gold standard of medicine, perform advanced techniques, and be the leaders in veterinary medicine. As a full-service 24-7 animal hospital located in Greenville, SC. Upstate Vet provides a broad range of advanced medical and surgical care in a state-of-the-art AAHA Accredited facility for pets. Our team has been selected not only for their expertise, but also for their genuine love of their patients. Our emergency and specialty teams have a dedicated staff of veterinarians and support personnel including licensed veterinary technicians, veterinary assistants, client service representatives, and hospital managers. We strive to create an experience that exceeds expectations, and our goal is continuous improvement so that patients can recover quickly and stay healthy. Our team always keeps the best interests of our patients and their families at the forefront of all our decisions, and we strive to promote a culture of respect, compassion, and professional excellence in all we do. Upstate Vet Emergency & Specialty Care prides ourselves in providing high quality medicine, with access to-state-of-the-art equipment and performing a wide range of procedures. Apply today and experience an environment where team members want to see you succeed, and be the best team member you can be! We are excited to announce Ethos Veterinary Health as our new name. Ethos is the new, industry-leading community of legacy Ethos Veterinary Health, Compassion-First Pet Hospitals, SAGE Veterinary Centers, and legacy NVA Specialty and Emergency hospitals. This powerful new community brings together a dynamic network of ~145 hospitals, an unmatched team of experts, cutting-edge technology, and an unwavering commitment to the advancement of the animal health profession and better patient outcomes. Our commitments to the industry, the profession, our teammates, and our patients, will not change, and in fact will be stronger than ever, as we forge new ground as this new dynamic community. Ethos Veterinary Health offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees. The team can provide more information about compensation and benefits for your specific location during the process. Ethos Veterinary Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.

Requirements

5+ years ER experience preferred, minimum 2 years’ experience in veterinary triage/critical care medicine
Proficiency in advanced veterinary knowledge including restraint, diagnostic imaging, phlebotomy, venipuncture, anesthesia induction, monitoring, fluid therapy, drug calculations, laboratory equipment and procedures, pharmacology, disease processes, etc. Ability to recognize a patient in critical condition (i.e. a STAT patient)
Excellent communication skills and client services; the ability to multitask on the phone and computer. Effective communicator with clients in stressful/high emotion situations. Open to direct communication with the doctor on staff and support team.
The ability to adapt to high volume caseloads in regard to getting patients in for treatment and discharged post care. Efficient intake progression to keep the workflow of the emergency department flowing smoothly
Fluent English skills (speaking & reading) are required for the role; fluency in multiple languages a plus

Nice To Haves

Experience as a receptionist or Client Service Representative preferred

Responsibilities

Perform basic triage on all incoming ER cases and determine appropriate acuities, aid technical floor staff with STAT cases, check-in and input basic history all ER patients into Smartflow, Ezyvet, and Cubex.
Create, discuss, and obtain signatures on estimates and consents (CPR, DNR, Treatments, etc.) with owners. Prioritize patient care and client experience by providing gold standard treatment.
Support the front desk staff, answer incoming ER phone calls, obtain and attach patient records if not done so already, discharge patients when needed. Be a liaison between ER and front desk teams, including answering questions and handling patient related issues. Address client concerns professionally and respectfully.
Attend required staff meetings, department meetings, and training sessions. Follow hospital policies and OSHA safety standards. Support a collaborative and safe work environment and perform other duties as assigned to ensure high-quality patient care and smooth hospital operations.

Benefits

Paid and Employer-Provided Continuing Education Opportunities, including an annual on-site CE event and rotational CE funding.
Out of State License Transfer Costs Covered by UVES
Generous Paid Time Off policy, and Paid Holidays
Medical, Dental, and Vision Health Insurance Plans
Discounted Employee Pet Insurance
Discounted Employee Pet Care Services at UVS
Discounted Employee Pet Food Discounts through Hill's and Royal Canin
401k Planning, with Employer Matching Structure
Access to Ethos-wide expansive VetBloom Learning and Development platform with RACE approved CE
Recover CPR certification initiatives
Ethos Peer-to-Peer Mentorship Networks for continued LVT growth and aspiring VTS team members
And more!