Emergency Services Technician

JENKINS SERVICES GROUP•Milford Mill, MD

6d•$20 - $23

About The Position

This position is a full-time non-exempt position. The Emergency Services Technician is responsible for responding to emergency services jobs. Technicians work in the field for customers in need of restoration services. Emergency Services – This portion of the position entails securing a job site (tarp, board-up, etc.) where a home had external damage from wind, fire, etc.

Requirements

Associates degree (A.A or A.S) or equivalent from two-year college or technical school; Six months to one-year related experience and/or training; or equivalent combination of education and experience.
Must possess the ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
Demonstrate the ability to write routine reports, correspondence and the ability to speak effectively to customers and/or employees of organization.
To perform this job successfully, an individual should be familiar with software like Microsoft Office Suite (Excel, Word, Outlook, etc.)
Possess the ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
The employee must regularly lift and /or move up to 10 pounds, frequently lift and/or move up to 50 pounds and occasionally lift and/or move up to 100 pounds.
While performing the duties of this job, the employee is regularly required to visit project sites that have incurred catastrophic events from fire, water, and storm damage and could require accessing roofs, which they need to be able to carry a 40’ ladder from their truck and setting it up at the roof line of the associated property.
The employee must be able to carry a minimum of 50 pounds in weight for the purpose of getting material to a specific place on the project site.
Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Responsibilities

Complete emergency services work with a servant's heart with all customers
Respond to incoming jobs via email and telephone – On Call 24/7
Drive to jobs within branch's coverage area
Site inspection of restoration jobs in need of site security
Complete security of job site via tarps, board-ups, fencing, and any other methods as required
Access roofs by means of a ladder. Must have ability to carry a 40' ladder and set it up at the house.
Photograph all affected areas and work completed
Utilize online software to track jobs both internally and externally with insurance carriers, third party administrators, and any other applicable parties
Close out jobs with paperwork, photos, notes, etc.
Manage appropriate use of sub-contractors
Sign repair work, if applicable
Assist the Emergency Coordinator team, if applicable
Identifies items that are wet with a specialized equipment
Removes drywall, pulls up flooring, clears out all debris
Pumps water out with extraction equipment
Dries out water damaged materials with drying equipment
Excellent customer service and communication skills
Due to the Emergency Response aspect of this position, work schedules typically include On Call participation (24x7) with modifications in work schedule being dependent on local On Call status
Willing and able to work and be available for overtime when needed
Great attitude, trustworthy, dependable, and a pleasant personality
Willing to receive appropriate vaccines/medical requirements
Able to pass a background check, driving record check, and regular employee drug screenings