Emergency Services Program Manager

Rockbridge Area Community Services•Lexington, VA

12d

About The Position

Emergency Services Program Manager Location: 241 Greenhouse Road, Lexington, VA Employer: Rockbridge Area Community Services (RACS) Are you a licensed mental health professional with a passion for crisis intervention and leadership? Join our team at Rockbridge Area Community Services (RACS) as the Emergency Services Program Manager and play a critical role in providing 24/7 emergency psychiatric services to our community. Your leadership will help ensure that individuals in crisis receive compassionate, high-quality care when they need it most. Position Overview As the Emergency Services Program Manager, you will oversee the 24/7 Emergency Services Program and Rockbridge and Bath Region Crisis Intervention Team (RBR CIT) Assessment Site. You'll provide both clinical and administrative leadership, ensuring high-quality emergency psychiatric services for individuals experiencing mental health or substance use crises. Why Join RACS? Rockbridge Area Community Services strives to impact our local community through innovative behavioral health, substance use, and developmental services. Utilizing exceptionally qualified staff from diverse backgrounds we strive to enhance lives and promote whole health wellness through a vast array of supportive services! We have been providing services throughout Rockbridge and Bath counties and the cities of Lexington and Buena Vista since 1982. Background Investigation Requirements: All applicants are subject to a background investigation. Investigations may include fingerprint checks (State Police); local agency checks; employment verification; verification of education (relevant to employment); and other checks based on the position. Probationary Period: All persons that are newly hired, rehired, transferred, promoted, or demoted into a Rockbridge Area Community Services position must serve a new 6-month probationary period. RACS is an EEO employer and is committed to supporting workforce diversity, equitable opportunities, and inclusivity. Reasonable accommodations are available upon request. RACS values our Veterans and encourages all to apply. AmeriCorps, Peace Corps, and other nation service alumni are also encouraged to apply.

Requirements

Master's degree in a human services-related field (social work, counseling, psychology, etc.).
Licensed in Virginia as an LCSW, LPC, or LCP.
Minimum of 5 years of behavioral health leadership or supervisory experience.
Certified Pre-Screener in Virginia (or must obtain certification within 3 months of hire).
Strong knowledge of crisis intervention strategies, emergency psychiatric care, and behavioral health services.

Nice To Haves

Expertise in mental health crisis assessment and intervention.
Experience collaborating with law enforcement and community agencies.
Proficiency in electronic health records and Microsoft Office Suite.
Ability to thrive in a fast-paced, high-stakes environment while maintaining a calm and professional approach.

Responsibilities

Lead & Supervise: Provide clinical and administrative supervision to emergency services and RBR CIT staff.
Program Management: Oversee planning, coordination, and monitoring of crisis services.
Crisis Intervention: Ensure the delivery of effective emergency psychiatric assessments and interventions.
Community Collaboration: Work with local agencies, law enforcement, and healthcare providers to strengthen crisis response efforts.
Compliance & Quality Assurance: Maintain adherence to state regulations, HIPAA, and best practices in emergency services.