Emergency Services Dispatcher-2
About The Position
The Emergency Services Dispatcher is responsible for receiving all emergency services and Mobile Integrated Health phone calls and directing them appropriately as well as assigning ambulance dispatch requests and coordinating critical care transport. South Shore Health is a not-for-profit, charitable health system offering primary and specialty care, hospital care, home health and community care, emergency and urgent care, and preventative and wellness services. We are the largest independent health system in Southeastern Massachusetts. South Shore Health brings together like-minded people who work “As One” toward a common goal of providing exceptional care the people of our region deserve. We unite top-caliber talent, technology, and service with the wishes and personal needs of patients and their families to develop individualized treatment plans.
Requirements
- Basic computer literacy-MS Word, Excel, EPIC, and GPS locator software preferred.
- Geographical knowledge of surrounding area preferred.
- Knowledge of Emergency Medical Dispatch and Ambulance Communications preferred.
Nice To Haves
- High school graduate or equivalent preferred
- Previous hospital telecommunications experience and Emergency Medical Services experience preferred.
Responsibilities
- Receives All Emergency Services and Mobile integrated Health calls and directs them appropriately.
- Receives and assigns ambulance dispatch requests from various South Shore Hospital nursing floors and outpatient satellites to appropriate ambulance service.
- Ensures efficient response to ambulance requests.
- Responsible for safe transport of patients to their correct destination, and appropriate documentation of services.
- Facilitates and coordinates Critical Care Transportation health system wide
- Receives request from neighboring communities/dispatch centers for mutual aid requests
- Maintains accurate records of all Ambulance traffic within the hospital.
- Utilizes Cisco phone system and Avtec radio consoles.
- Maximizes utilization of South Shore Hospital Paramedic/Ambulances Services.
- Familiarity with Massachusetts O.E.M.S. statewide ALS/BLS and ALS inter-facility transfer treatment protocols.
- Manage EMS call entry in both CAD (Rescue Net) and Electronic Medical Record (EPIC).
- Answering Incoming patient expects and entry into EPIC from MD offices and Urgent Cares.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
