Emergency Room Tech

Intermountain Health • Butte-Silver Bow, MT

1d • Onsite

About The Position

Under close/general supervision by licensed personnel, the Emergency Department Technician will perform a variety of functions in support and care of patients requiring urgent or emergency care in an urgent care or emergency medical setting. The Emergency Department Technician will work directly with and provide close observation of patients assigned to their care. Care assignment is delegated through registered nurses and/or providers. The Emergency Department Technician will maintain an orderly work environment at nursing station/exam areas; responds to patient care needs; transports patients; delivers specimens to lab; data entry for orders; answers phone, performs EKGs and directs calls to RN's on duty as required. The Emergency Department Technician is also responsible for direct patient interaction with patients experiencing behavioral, mental, substance abuse (high risk patients), and other conditions that effects or impairs a patient’s ability to behave in a sound and rational manner. Must possess knowledge of the principles, procedures, techniques, and trends in mental health crisis intervention and have considerable knowledge in human behavior. The Emergency Department Technician will provide therapeutic interaction, understand escalating behavior, and intervene to de-escalate behavior. The Emergency Department Technician will also provide 1:1 observation, ensuring patient and associate safety, of high risk patients, both in the ER and all other area of the hospital.

Requirements

• High School Diploma or General Education Degree (GED)
• Basic rhythm recognition competency within 6 months of hire
• BLS required within 3 months of hire
• One to three months related experience or training or equivalent combination of education and experience
• Typing skills
• Knowledge of medical terminology
• Computer Charting
• Ability to communicate effectively and diplomatically within a multi-functional team
• Strong organizational skills and attention to detail
• Ability to successfully function in a fast paced, service oriented environment

Nice To Haves

• Associate of Arts Degree
• Current C.N.A.
• Previous experience in a mental health setting

Responsibilities

• Perform a variety of functions in support and care of patients requiring urgent or emergency care in an urgent care or emergency medical setting.
• Work directly with and provide close observation of patients assigned to their care.
• Maintain an orderly work environment at nursing station/exam areas.
• Respond to patient care needs.
• Transport patients.
• Deliver specimens to lab.
• Perform data entry for orders.
• Answer phone, performs EKGs and directs calls to RN's on duty as required.
• Provide direct patient interaction with patients experiencing behavioral, mental, substance abuse (high risk patients), and other conditions that effects or impairs a patient’s ability to behave in a sound and rational manner.
• Provide therapeutic interaction, understand escalating behavior, and intervene to de-escalate behavior.
• Provide 1:1 observation, ensuring patient and associate safety, of high risk patients, both in the ER and all other area of the hospital.
• Assist with lab draws as needed.
• Interact routinely with patients, observe behaviors and communicate significant observations to nursing staff.
• Receive, greet and direct patients, visitors and hospital personnel.
• Provide accurate responses in a friendly, timely and courteous manner.
• Access, manage and update patient medical records through Hospital Electronic Medical Record Information System.
• Maintain HIPAA rules, regulations and follows "Patients’ Rights Policy" at all times.
• Appropriately direct phone calls to RN's, relay messages, maintain confidentiality in department at all times.
• Utilize proper phone etiquette at all times.
• Monitor behavior, recognize behavioral escalation, provide therapeutic de-escalation.
• Coordinate and assist with care as directed.
• Attend to physical needs of patients and family in collaboration with RN's and Physicians.
• Assist with personal hygiene tasks, such as bathing, toileting and caring for incontinence if necessary along with feeding and mobility.
• Acquire and accurately document vital signs.
• Complete assigned duties of data entry for orders and procedures.
• Provide therapeutic patient interaction.
• Utilize Crisis Prevention Intervention when exposed to volatile patients to maintain personal safety while ensuring safety for the patient and other individuals on the unit.
• Foster good public relations for the hospital.
• Demonstrate behaviors consistent with organizational mission and goals.
• Follow all applicable hospital policies and procedures.
• Follow policies and procedures for infection control and facility safety in accordance with regulatory guidelines.
• Demonstrate knowledge of information management as appropriate.
• Work cooperatively and productively at all times with physicians, Social workers, crisis response workers, nurses, other providers and staff, patients and families.
• Coordinate activity in department at direction of RN's and communicate well with all members of patient care team to meet patient needs.
• Closely monitor patient and environment to provide safe area for both associates and patient.
• Demonstrate proficiency and assist with other technical function such as: obtaining 12-lead EKGs.
• Assist with wound care, insertion of Foley catheters, Assists with positioning patients, application of orthopedic splints and dressings.
• Assist nursing staff in responding to emergency situations.
• Assist with resuscitation / CPR and emergency airway procedures.
• Monitor and document nutritional intake.
• Assist in assessment and planning for high risk patient services.
• Provide direct care and supportive counseling.
• Respond to all code grays when available.
• Participate in facility Quality Improvement/IOP Program.
• Demonstrate skills in verbal, nonverbal and written communication in a dignified and courteous manner.
• Assist in transporting patient to rooms /procedures and maintains comfort and safety.
• Demonstrate knowledge and competency of role when a patient is being transferred in to our facility or to another facility, either by ground or helicopter.
• Stock rooms and nurses station and prepare area to receive patients.
• Photocopy as needed.
• Inventory and requisition supplies as needed.
• Accurately chart patient information and data obtained.
• Demonstrate knowledge on use of fax machines and copy machine.
• Demonstrate knowledge of medical terminology.
• Complete mandatory yearly education required.
• Assist in unit record keeping and maintain organized and up to date file cabinets.
• Attend unit meetings and read hospital e-mail.
• May be assigned to monitor patients on a continual basis.
• Be available to work as scheduled and report to work on time.
• Be available to work overtime, if needed.
• Be willing to accept supervision and work well with others.
• Be respectful of all with whom you interact and follow the SCL Health Service Behaviors.
• Be well groomed and dressed appropriately for your role.
• Be in compliance with the drug and alcohol policies.
• Be sufficiently rested to perform your duties throughout the period assigned.
• Demonstrate a willingness to learn.
• Be able to communicate clearly, think, clearly and concentrate on assigned tasks.

Benefits

• Generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged.
• Up-front tuition coverage paid directly to the academic institution through the PEAK program.
• 100+ learning options to choose from, including undergraduate studies, high school diplomas, and professional skills and certificates through the PEAK program.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees