Emergency Roadside Specialist Overnights - De Pere, WI
About The Position
Support drivers on the road during breakdowns, emergencies, and other unforeseen circumstances. ESSENTIAL FUNCTIONS Provide support and information to drivers and contractors maintenance emergencies utilizing phone, mobile messaging, email, etc. Coordinate with scheduler to ensure equipment is routed and scheduled in the shop for preventive maintenance and repairs. Monitor the progress of repairs and make updates as needed. Support other ERS team as needed. Perform invoice & EFS check reconciliation when requested by manager. Closing Datadis / MIR transactions. Inform WEL Operations daily of equipment and location status. Negotiate repair and labor costs with vendors. Work with drivers and operations to establish areas of improvement and contribute to team efforts and goals. Ensure quality and productivity goals are met. Assist safety and operations during emergencies and/or accidents. Maintain up-to-date training, standard operating procedures (SOPs), guidelines, resources, vendor lists, etc. Other duties as assigned. Reasonable Accommodations Statement To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
Requirements
- High School Diploma or equivalent; required
- 1+ year of relevant experience; required
- Knowledge of Microsoft Office Suite and Windows.
- Ability to learn and use propriety software.
- Leads with integrity.
- Strong and impactful communication skills; verbal and written.
- Strong ability to multitask.
- Strong personal accountability.
Nice To Haves
- Datadis /MIR experience, a plus
- AS400 experience, a plus
- Heavy Truck & Trailer knowledge a plus
Responsibilities
- Provide support and information to drivers and contractors maintenance emergencies utilizing phone, mobile messaging, email, etc.
- Coordinate with scheduler to ensure equipment is routed and scheduled in the shop for preventive maintenance and repairs.
- Monitor the progress of repairs and make updates as needed.
- Support other ERS team as needed.
- Perform invoice & EFS check reconciliation when requested by manager.
- Closing Datadis / MIR transactions.
- Inform WEL Operations daily of equipment and location status.
- Negotiate repair and labor costs with vendors.
- Work with drivers and operations to establish areas of improvement and contribute to team efforts and goals.
- Ensure quality and productivity goals are met.
- Assist safety and operations during emergencies and/or accidents.
- Maintain up-to-date training, standard operating procedures (SOPs), guidelines, resources, vendor lists, etc.
- Other duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
501-1,000 employees
