Emergency Roadside Coordinator 1st Shift - De Pere, WI

WEL Companies • De Pere, WI

6d • Onsite

About The Position

Support drivers on the road during breakdowns, emergencies, and other unforeseen circumstances.

Requirements

• High School Diploma or equivalent; required
• 1+ year of relevant experience; required
• Knowledge of Microsoft Office Suite and Windows.
• Ability to learn and use propriety software.
• Leads with integrity.
• Strong and impactful communication skills; verbal and written.
• Strong ability to multitask.
• Strong personal accountability.

Nice To Haves

• TMT experience, a plus
• AS400 experience, a plus

Responsibilities

• Provide support and information to drivers and contractors maintenance emergencies utilizing phone, mobile messaging, email, etc.
• Coordinate with scheduler to ensure equipment is routed and scheduled in the shop for preventive maintenance and repairs.
• Monitor the progress of repairs and make updates as needed.
• Support other ERS team as needed.
• Perform invoice & Comdata check reconciliation when requested by manager.
• Closing MIR transactions.
• Inform WEL Operations daily of equipment and location status.
• Negotiate repair and labor costs with vendors.
• Work with drivers and operations to establish areas of improvement and contribute to team efforts and goals.
• Ensure quality and productivity goals are met.
• Assist safety and operations during emergencies and/or accidents.
• Maintain up-to-date training, standard operating procedures (SOPs), guidelines, resources, vendor lists, etc.
• Other duties as assigned.

Benefits

• Health Insurance, Dental Insurance & Vision Insurance after 60 days
• Short Term & Long-Term Disability
• Voluntary Life Insurance, Accident & Critical Illness options
• 401(k) & Roth IRA
• Immediate Accrued Paid Time Off
• Employee Assistance Program (EAP)
• Holiday Pay
• Sick Pay
• Onsite WELcare Clinic
• Onsite Chiropractic Clinic
• Onsite Fitness Center and WELness Coach

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees