EMERGENCY RESPONSE TEAM

Golden Entertainment•Laughlin, NV

About The Position

Responsible for providing a highly visible and professional armed response to the property to complement existing security programs. ETR team members act as a visual deterrent, intervene and respond to all levels of security and potential emergency situations including acts or threats of violence, emergencies, and life safety threats, and mitigate incidents through early detection and/or disruption of criminal conduct or other potentially violent and undesirable activity. All duties are to be performed in accordance with departmental and property policies and procedures. This position requires specialized training (TBD) and physical conditioning (TBD).

Requirements

Minimum two years as a law enforcement officer or; armed security or: through service as a military police officer or; on a military special operations team as an operator or; in other work
Proven experience using sound judgment and making appropriate decisions during challenging situations and/or interacting with challenging patrons
Ability to respond to direction and/or orders from supervisory personnel, especially in the context of an active shooter, assault, or other similar situations
Proven experience providing high level of guest service
Excellent guest service skills
Working knowledge of Microsoft operating system and applications preferred
Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals and ability to write routine reports and correspondence
Able to attend and successfully complete all quarterly firearms training and annual security recertification training
Compliance with all mandatory training courses and certifications on an annual basis
Must be able and willing to successfully complete Title 31 annual training
Must be at least 21 years of age
High School Diploma or equivalent
Must be able to communicate effectively in English, both written and verbal
Obtain and maintain all work cards as required by the company
Verify right to work in the United States

Responsibilities

Provide protection for guests and team members
Identify and respond to emergency situations including in-progress acts of violence, crisis, weapons incidents, explosive incidents, natural disasters, and a wide range of issues posing a hazard to lives and/or property using the appropriate escalation of force up to and including armed response by following established protocols
Assist in providing backup to the Security team on calls that have a potential to escalate to violence
Assist in emergency situations by securing the scene to prevent further loss or damage, advise personnel of threats and potential threats, summon emergency responders to the incident, and initiate and conduct evacuation procedures
Render appropriate first aid to injured persons
Maintain proficiency in the use of all assigned protective equipment, restraint devices, and weapons
Work well with other departments and management as necessary
Interact with guests and team members in a professional manner and interact with local law enforcement agencies as required
Perform all duties in accordance with Golden Entertainment Security Department policies and procedures
Ensure compliance with all applicable gaming laws and company internal controls, policies and procedures, Title 31, and federal regulations, as they apply to the position
Provide outstanding guest service in a timely manner to both guests and fellow team members that meets the company's guest service culture standards
Perform all other security, training or administrative duties as assigned