Emergency Response Specialist

Enviri Corporation • Houston, TX

6d • Remote

About The Position

As an Emergency Response Specialist in the Clean Earth ER Team, you will facilitate and manage a wide variety of environmental emergency response (ER) activities for Clean Earth customers (retail, industrial, municipal and health care for example). ER requests are received via e-mail to a dedicated central inbox and by phone via our 24/7 ER Hotline. Upon receipt of an ER request, you will collect and document vital information regarding the request and determine what is required for a complete and effective response following current ER Team operating practices. Understanding the customer’s need and urgency, you will select and coordinate with an ER vendor from our national vendor roster (based on response type/scope, location, availability and response capability), dispatch the appropriate team to respond, and maintain open communication with both customer and vendor throughout the response process. Emergency Response Specialists interact daily with multiple internal operating systems to create work authorization documents for our vendors and to track the progress of ER cases from beginning to end. Every day you will work very closely with other Response Specialists to manage RT Team workflow, with Clean Earth disposal facilities to manage waste transportation and disposal, with vendors to ensure accurate and timely submittal of job paperwork, the ER Billing Team to facilitate timely invoicing and with the Clean Earth Sales Team to provide estimates and manage customer expectations/needs. This role requires a strong background of environmental and/or emergency response knowledge/experience, excellent attention to detail, strong time management, interpersonal and problem-solving skills, and the ability to multi-task while receiving communications through multiple avenues in a fast-paced environment.

Requirements

• High School Diploma/GED and post baccalaureate degree (bachelor’s degree in environmental science/engineering preferred)
• Minimum 5 years’ experience in environmental science, consulting, engineering, emergency response, chemical/waste management or related field
• Mastery of the English language, both verbal and written.
• Possess professional phone etiquette
• Strong knowledge of Microsoft Office Suite programs
• Well-motivated, with ability to self-start and achieve deadlines

Nice To Haves

• HAZWOPR training
• Incident Command (ICS) experience
• Ability to remain organized in a high-volume work environment
• Ability to analyze and resolve problems both with a team and on your own
• Ability to type 40 wpm
• Demonstrated ability to present ideas and information in a clear, concise, organized and diplomatic manner; ability to listen to others and respond effectively to ideas and questions
• Excellent customer/client relationship development skills
• Comfortable and composed under stress and high pressure, fast paced conditions

Responsibilities

• Dependable high-speed internet and phone service
• Dedicated work from home space
• Work hours – standard, 8-hour day shift (9:00 am to 5:30 pm) maintain on-line core hours of 10:00 am to 4:00 pm
• Time tracking and completion of weekly timesheet
• Receive and action incoming ER requests as received to the Team
• Maintain communications with clients, response vendors and co-workers in a professional manner
• Ensure accurate and timely submission of paperwork from ER vendors (job paperwork QA/QC)
• Job paperwork filing and organization following current internal operating procedures
• Interface with internal operating systems, manual data entry and management, job tracking
• Post job report completion and submission as needed
• Maintain compliance with corporate training requirements
• Cover rotating 12 and 24-hour on-call shifts.

Benefits

• health, dental, vision, life, and disability insurance plans starting on the first day of employment
• paid time off
• wellness benefits
• employee discount program
• tuition assistance
• a 401k with company matching

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees