Emergency Response Coordinator – Fire Restoration Specialist
About The Position
When disaster strikes, we’re the team people count on to put their lives back together. Our company specializes in restoring homes and businesses after fire, smoke, and water damage—responding fast, treating customers with compassion, and getting their world back to normal. We’re looking for an Emergency Response Coordinator who thrives on helping others and can guide clients through one of the hardest days of their lives. This role is ideal for someone with strong people skills and a background in sales, customer service, insurance, or construction who wants a meaningful, fast-paced career. You’ll be the first point of contact after a fire, helping property owners understand their next steps, coordinating with insurance adjusters, and ensuring restoration work begins quickly and smoothly. You’ll combine empathy with professionalism—supporting clients emotionally while ensuring the business side runs efficiently.
Requirements
- Proven sales experience, preferably in restoration or related service industries.
- Strong empathy and communication skills, especially with customers in distress.
- Excellent written and verbal communication abilities.
- Familiarity with fire and water damage restoration is a plus.
- Availability to respond to emergencies 24/7, including weekends and holidays.
- Valid driver’s license and reliable transportation required.
- Ability to lift and carry materials as needed during site assessments.
Nice To Haves
- Familiarity with fire and water damage restoration is a plus.
Responsibilities
- Respond promptly to emergency calls and arrive on-site once cleared by local authorities.
- Explain restoration options and guide customers through their recovery plan.
- Assess damage and gather project details for estimates and proposals.
- Present and secure service agreements with confidence and care.
- Stay connected with clients throughout the restoration process.
- Coordinate between field crews, estimators, and insurance adjusters.
- Build strong relationships with adjusters, fire departments, and referral partners.
Benefits
- Competitive base salary plus commission program.
- Company vehicle, gas card, and equipment provided.
- Medical, dental, and vision insurance.
- Career growth and advancement opportunities within a national restoration network.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
