Emergency Response Coordinator

CUC Corporate Brand•Port Saint Lucie, FL

About The Position

Emergency Response Coordinator Location: Port St. Lucie, FL What makes us great: At the heart of our Company is a dedication to delivering energy that drives progress. We put people first, work to keep them safe and build trusting relationships. Your role in our success: The Emergency Response Coordinator, is responsible for handling emergency calls related to natural gas incidents. This role requires quick decision-making, clear communication, and efficient coordination with internal employees and external emergency response teams to ensure the safety and well-being of customers and the community. Plays a key role in storm duty coordinating communications related to weather emergencies.

Requirements

High School Diploma or Equivalent Required:
3 years of work-related experience consisting of dispatching, customer service, field work in the utility industry, or emergency response in a related field.
Valid Standard Driver's License
Knowledgeable of safety rules, regulations and procedures
Basic knowledge of natural gas systems and safety procedures.
Basic principles of natural gas/electric utility service.
Knowledgeable of industry standards and regulations, inclusive of safety protocols.
Ability to handle stressful situations and manage multiple tasks simultaneously.
Ability to remain calm and make quick decisions under pressure.
Ability to work independently as well as in a diverse work group/environment.
Ability to pass critical assessment to perform this type of work.

Responsibilities

Answers and responds to gas and electric emergency calls within the CUC regulated business in a calm and professional manner.
Quickly gathers essential information including customer name, contact details, location of emergency and nature of the incident.
Provides immediate safety instructions to callers, such as evacuation procedures and avoiding potential ignition sources.
Notifies internal operational teams with detailed information about the incident.
Coordinates with external emergency services such as fire departments, police, and medical services as needed.
Maintain clear and effective communication with all response teams during the emergency.
Accurately documents all details of the emergency call, including time, caller information, nature of the emergency, and actions taken.
Prepares detailed reports on each incident for internal review and regulatory compliance.
Conducts follow-up calls to ensure the situation is under control and to provide additional support to affected customers.
Provide reassurance and support to callers, maintaining a compassionate and professional demeanor.
Participates in debrief sessions to review the handling of the emergency and identify areas for improvement.
Provides feedback to help enhance future emergency response protocols and training programs.
Adherence to regulatory requirements around emergency response expectations.
Dispatches Emergency work to Field Personnel after hours through the SAP Dispatching platform.
Assists with administrative work such as customer requested move ins or move outs after hours.
Performs any additional task deemed by management needed.

Benefits

Competitive base salary
Fantastic opportunities for career growth
Cooperative, supportive and empowered team atmosphere
Annual bonus and salary increase opportunities
Monthly recognition events
Endless wellness initiatives and community events
Robust and customizable benefit packages-choose what works best with your life.
Options include generous 401k, medical, dental and life insurance, tuition reimbursement, compensated volunteer hours and MORE!
Paid time off, holidays and a separate bank of sick time!

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