Emergency Recovery Coordinator (Fire Chaser)

Servpro•Fayetteville, NC

12d•$50,000 - $90,000

About The Position

Servpro is the nationally recognized leader in emergency restoration services, helping property owners recover from fire, water, and other disasters. With over 2000 franchise licenses and $4.5 billion in sales in 2024, Servpro is the benchmark in the restoration industry. We are currently seeking a highly motivated and sales-driven Emergency Recovery Coordinator (Fire Chaser) to join our team. In this role, you will be on the front lines, assisting property owners in their time of need while building relationships with emergency response agencies and the community.

Requirements

High school diploma or GED
4+ years of experience in restoration, fire services, EMS, police, military, medical response, dispatch, construction, or insurance
2+ years in an outside sales or customer service role
Strong sales mindset with the ability to close deals efficiently
Excellent communication and relationship-building skills
Ability to thrive in fast-paced, high-pressure environments
Self-motivated with a results-driven approach

Nice To Haves

Experience in emergency response or property restoration
Familiarity with CRM systems and emergency response protocols
Knowledge of the local area and emergency response networks

Responsibilities

Respond promptly to emergency property situations and manage incoming leads.
Consult with property owners affected by fire, water, or other disasters, providing guidance on recovery solutions.
Build and maintain relationships with emergency response teams and local agencies.
Educate customers on our services and close opportunities on the spot.
Participate in community outreach to promote awareness of our emergency restoration services.
Track leads from emergency notification systems and maintain customer records.
Provide emergency recovery kits and support to impacted property owners.