Emergency Recovery Coordinator (Fire Chaser)
About The Position
Servpro is the nationally recognized leader in emergency restoration services, helping property owners recover from fire, water, and other disasters. With over 2000 franchise licenses across the U.S. and Canada and 4.5 billion in sales in 2024, Servpro is the bencjmark in the restoration industry. We are currently seeking a highly motivated and sales-driven Emergency Recovery Coordinator (Fire Chaser) to join our team. In this role, you will be on the front lines, assisting property owners in their time of need while building relationships with emergency response agencies and the community.
Requirements
- High school diploma or GED
- 4+ years of experience in restoration, fire services, EMS, police, military, medical response, dispatch, construction, or insurance
- 2+ years in an outside sales or customer service role
- Strong sales mindset with the ability to close deals efficiently
- Excellent communication and relationship-building skills
- Ability to thrive in fast-paced, high-pressure environments
- Self-motivated with a results-driven approach
Nice To Haves
- Experience in emergency response or property restoration
- Familiarity with CRM systems and emergency response protocols
- Knowledge of the local area and emergency response networks
Responsibilities
- Respond promptly to emergency property situations and manage incoming leads.
- Consult with property owners affected by fire, water, or other disasters, providing guidance on recovery solutions.
- Build and maintain relationships with emergency response teams and local agencies.
- Educate customers on our services and close opportunities on the spot.
- Participate in community outreach to promote awareness of our emergency restoration services.
- Track leads from emergency notification systems and maintain customer records.
- Provide emergency recovery kits and support to impacted property owners.
Benefits
- 401(k) matching
- Bonus based on performance
- Competitive salary
- Health insurance
- Paid time off
- 401(k)
- Medical, Dental, Vision, 401(k) with Company Match, Paid Time Off, Career Growth, Vehicle allowance
- Competitive Base Salary + Commission
- Comprehensive Benefits Package: Medical, dental, vision, and 401(k) with company match
- Paid Time Off (PTO) & Holidays
- Vehicle Allowance
- Training & Professional Development Opportunities
- Career Advancement in a Rapidly Growing Industry
- Supportive Team Environment with Company Events & Recognition Programs
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
1,001-5,000 employees
