Emergency Recovery Coordinator (ERC) Intake Specialist - Centerville, UT
About The Position
Paul Davis Restoration is a national leader in emergency property restoration. We help people recover from fire, water, storm, and other disasters during some of the most challenging moments of their lives. Our ERC Intake Specialists play a critical role in supporting that mission. Position Summary The ERC Intake Specialist monitors fire-related emergency leads across multiple platforms and internal systems. This role focuses on high-volume data entry, research, and internal coordination, ensuring rapid, accurate routing of potential commercial losses to the correct ERC (Emergency Recovery Coordinator) team member(s). While it does not involve customer-facing communication, they offer critical support to our field operations with precision and urgency.
Requirements
- Detail-oriented and tech-savvy with strong research and data entry skills
- Comfortable working in fast-paced environments with high information volume
- Strong written communication; professional and clear over text and email
- Organized and proactive – able to juggle multiple tasks with precision
- Ability to work independently while coordinating closely with multiple internal stakeholders
- High school diploma or equivalent required; additional education or certifications are a plus
Nice To Haves
- Experience in data analysis, CRM systems, or lead tracking tools
- Experience in restoration, emergency services, insurance, or dispatch/intake support roles
- Familiarity with property research tools (e.g., county assessor databases, real estate platforms)
- 1 – 2 years in a related administrative, coordination, or intake role
Responsibilities
- Monitor and triage inbound digital leads (via web platforms, databases, third-party services)
- Perform data entry and cross-reference addresses with existing CRM data, commercial property listings, and customer records
- Conduct online research to identify property ownership, commercial tenants, or associated contacts
- Communicate professionally with our field ERC teams via text, email, and phone to route information and confirm actions
- Maintain detailed, accurate records on multiple platforms and tools
- Track open leads and ensure timely, accurate follow-through by the team
- Stay alert to real-time events, especially commercial fire losses, and flag key opportunities quickly
Benefits
- 120 hours paid time off
- 7 company-paid holidays
- 401(k) with company match
- Medical, dental, vision, life, supplemental, and disability insurance
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
