Emergency Patient Coordinator
About The Position
We are seeking a compassionate, detail-oriented Emergency Patient Coordinator to join our fast-paced veterinary emergency team. This critical role serves as the bridge between pet owners and the medical team—providing clear communication, financial transparency, and emotional support during high-stress emergency visits. If you thrive in a dynamic environment, excel at multitasking, and are passionate about helping both pets and people, this is an opportunity to make a meaningful impact every weekend. Schedule & Compensation Part-Time Position Schedule: Saturdays & Sundays (consistent weekend shifts) Pay Range: $17.00 – $18.50 per hour (based on experience)
Requirements
- Ability to remain calm, compassionate, and professional in high-stress, emotional situations
- Basic understanding of veterinary terminology and emergency cases (e.g., GDV, toxicity, hit-by-car)
- Comfortable managing multiple priorities including phones, clients, and financial transactions
Nice To Haves
- Experience with veterinary software (Instinct) and digital communication tools preferred
Responsibilities
- Prepare and review treatment estimates with veterinarians and clients, clearly explaining services, costs, and care options
- Collect deposits for hospitalized patients and process final invoices for outpatient and procedural services
- Assist clients with third-party financing options such as CareCredit and Scratchpay
- Perform routine audits of patient charges in the practice management system to ensure accuracy and compliance
- Provide timely, compassionate updates on patient status under veterinary direction
- Help pet owners understand diagnostics, treatment plans, and next steps
- Serve as a liaison to primary care veterinarians (pDVMs), ensuring continuity of care
- Support and facilitate client visits while maintaining a calm, empathetic environment
- Maintain a clean, organized, and professional front-of-house environment
- Monitor inpatient and triage boards to ensure efficient, priority-based care
- Assist with client service duties including phones, check-in/check-out, and discharge coordination
- Work closely with technicians and doctors to ensure seamless communication and workflow
Benefits
- Exceptional compensation
- Retirement: 401(K) with employer match
- Training and career development
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
11-50 employees
