Patient Access Emergency Midnight Coordinator

Sanford Health•Iron Mountain, MI

4d•$21 - $28

About The Position

Sanford Health is one of the largest and fastest-growing not-for-profit health systems in the United States. We’re proud to offer many development and advancement opportunities to our nearly 50,000 members of the Sanford Family who are dedicated to the work of health and healing across our broad footprint. The Patient Access Emergency Midnight Coordinator obtains patient-specific data, operates the facility telecommunication system, addresses phone traffic requests, monitors and utilizes proper emergency responses from Emergency Department, and performs general clerical tasks.

Requirements

High School/General Education Diploma
Must have two years of customer service experience.
Must demonstrate excellence in customer service and professional conduct.
Must have excellent communication skills and empathy while dealing with patients/families.
Must possess and display a sense of responsibility to finalize tasks that are required of this position, have ability to multitask and prioritize under pressure and in a fast-paced environment, and be able to provide optimal care and customer service to patients and families.

Nice To Haves

Healthcare-related customer service experience is preferred.

Responsibilities

Obtaining complete and correct patient demographic information and inputs into the Health Information Management System for patients to obtain hospital services.
Ensuring that Emergency Chart charge entry and discharge are completed accurately and in a timely manner.
Assisting with the collection of copays in the Emergency Department.
Monitoring the hospital alarm system and operates the telecommunication systems to effectively and efficiently address internal and external phone traffic requests.
Receiving and directing patients and visitors.
Defining, capturing, analyzing, transforming, transmitting, and reporting patient-specific data and information related to department processes, patient care processes, and outcomes.
Performing Health Unit Coordinator duties within the Emergency Department.
Providing assistance and support to clinical staff and providers while coordinating smooth patient flow processes and the transfer of patients to external facilities.
May be called upon to train new staff on all aspects of job requirements.
Performing various clerical and system functions in a Registration/Switchboard/HUC capacity as assigned and needed.
Regular attendance is required in order to carry out the essential functions of the position.
Reviews and meets ongoing competency requirements of the role to maintain the skills, knowledge, and abilities to perform, within scope, role specific functions.