Emergency Packout Coordinator

Sunland Logistics Solutions, Inc.•Milan, TN

About The Position

The Emergency Packout Coordinator is primarily responsible for providing outstanding customer service and operational oversight for Sunland Logistics Solutions, Inc. customers by utilizing highly, in depth knowledge of customer products, procedures and processes

Requirements

Excellent customer service skills
Ability to read and interpret documents such as invoices, pick tickets, customer orders, procedure manuals, and requisitions
Ability to calculate figures and amounts
Ability to interpret technical documents
Excellent verbal, written, and interpersonal communication skills
Ability to organize and manage multiple priorities
Ability to work in a team environment
Good computer skills (Microsoft Office operations)
High school diploma or general education degree (GED); three years or more related experience in customer service, preferably 3rd party logistics or equivalent combination of education and experience.
Ability to read and interpret documents, including protocols, standard operating procedures, customer orders, and pick tickets.
Able to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.

Responsibilities

Control and authority over all aspects of inventory and order management
Knowledge of Infor to perform daily tasks
Manage inventory control and quality assurance for customer products
Direct control over traffic, IT and operational processes that affect a positive outcome in customer service
Conduct daily hand off with previous/next shift
Create Wave and print pick tickets
Print EPO list and pull tickets for FLOs to pick for Repack
Print replenishment list for daily production
Coordinator with Repack to ensure all pack out material is packed in a timely manner
Make decisions and inform Operations what the priorities are and flow of work to be accomplished with EPO
Keeping the flow of the EPO bin and communicating with FLO on needs
Keep up with short ships
Other duties as assigned