CORe Emergency Medical Technician - (Not Ambulance Response)

Crisis Center of Tampa Bay

12d•Onsite

About The Position

The Crisis Center of Tampa Bay provides help, hope, and healing to individuals facing serious life challenges, including substance use disorders, mental health crises, and medical emergencies. The Coordinated Opioid Recovery (CORE) Emergency Medical Technician (EMT) plays a key role in the Community Paramedicine program through patient outreach, engagement, and follow-up care. This position focuses on proactive, patient-centered care to reduce opioid overdose, improve health outcomes, and connect individuals to appropriate treatment services for Opioid Use Disorder (OUD).

Requirements

High school diploma or equivalent
Must be 18 years of age
Possess current Florida EMT certification
Possess current Florida Class E driver’s license with acceptable driving history
Possess current CPR Certification
Successfully complete Department of Transportation physical examination, federal criminal background screening and 10 panel drug screening upon conditional offer of employment
Successfully complete FEMA ICS 100, 200 and 700A and Baker Act Training within 14 days of employment
Successfully complete Florida Certification Board trainings: Introduction to the Baker Act, Marchman Act Basics, Minors and the Baker Act, Law Enforcement and the Baker Act, Baker Act and Law Enforcement Procedures for Law Enforcement, Suicide Prevention, Assessing Suicide Risk, Guardian Advocate and the Baker Act, and Guardian Advocate and the Marchman Act within 14 days of employment
Successfully complete Emergency Vehicle Operators (EVOC) training and test within 14 days of employment
Successful complete Applied Suicide Intervention Skills Training (ASIST) within 90 days of employment
Knowledge of Florida Chapter 401
Knowledge of HIPAA requirements as it relates to patient confidentiality
Knowledge of the Florida Baker Act as it relates to TransCare Transportation Services
Knowledge of EMS radio system and codes
Knowledge of crisis intervention and stress response and methods to ensure personal well-being
Knowledge of opioid use disorder, substance use treatment, and harm reduction principles
Knowledge of body substance isolation; understands basic medical-legal principles
Ability to utilize problem-solving techniques
Ability to act effectively in emergency and stressful situations
Ability to physically restrain violent psychiatric patients and lift a stretcher with a patient
Ability to understand and apply applicable policies and procedures
Ability to determine work priorities and ensure proper completion of work assignments
Ability to work independently in a dynamic, community-based setting.
Ability to adapt in non-traditional healthcare environments to address patient needs
Ability to establish and maintain effective working relationships with others
Ability to wear and maintain uniform and exhibits a professional demeanor
Maintain working knowledge of patient care reporting systems including Health Call and Zoll ePCR.
Possess superior verbal and written communication skills with the ability to effectively communicate with patients, community partners, clients, peers and management
Commitment to patient advocacy and trauma-informed care.
Strong interpersonal and communication skills with the ability to establish trust and rapport with patients.

Responsibilities

Provides exceptional customer service and patient care under the direction of the CORE Community Paramedic for patients facing crisis from Opioid Use Disorder in a safe, courteous and professional manner.
Participates in the performance quality improvement (PQI) process and uses data to improve services and outcomes.
Completes required initial and ongoing training/continuing education (CEU) courses, as required, to maintain current state and county certifications and licenses; maintains a current copy of licensure, registration and/or certifications with Human Resources.
Arrives for scheduled shift on time and ready to perform duties.
Conducts pre-trip vehicle inspections to ensure sound vehicle operations; maintains an orderly vehicle and ensures the vehicle and equipment are clean, stocked, organized, and response-ready.
Provides quality patient care under the medical direction of the program’s physician, operations manager, and the CORE Community Paramedic, including vital assessments and medication administration as per protocol.
Conducts follow-up visits for patients enrolled in the CORE Community Paramedicine Program, ensuring continuity of care and adherence to treatment plans.
Assists in the induction and stabilization of patients on Buprenorphine for Opioid Use Disorder treatment under established protocols.
Educate patients on harm reduction strategies, medication adherence, and available community resources.
Engages in public outreach surrounding the Opioid Epidemic and distributes naloxone and educates patients and community members on opioid overdose prevention.
Work collaboratively with EMS, hospitals, and community partners to coordinate care and referrals for long-term treatment.
Maintain accurate and timely documentation in electronic patient care reporting (ePCR) systems to ensure compliance with local, state, and federal regulations.
Maintains thorough working knowledge of the vehicle and equipment, its function and use, and reports defective equipment and supplies to the Field Operations Supervisor, as required.
Maintains a neat and professional appearance at all times in accordance with Company policy and Standard Operating Procedures.
Adheres to all Company Policies and Procedures, TransCare Standard Operating Procedures and Medical and Protocol Manual; directs any questions or concerns to the Field Operations Supervisor.
Performs other such duties as may be assigned by the on-duty Community Paramedic.