Emergency Medical Dispatcher (EMD) Full time
About The Position
The Emergency Medical Dispatcher (EMD) is responsible for effective communications, call entry, and dispatching for all 911 emergency and on-emergency medical transportation requests. Operating within our 911 Emergency Communications Call Center, this unique telecommunicator position will not only act as a 911 operator, but also as a liaison between healthcare facilities and our medical transportation team to effectively communicate available resources and expected arrival times, schedule non-emergency medical transportations, and ensure timelines are being met or new arrival expectations are set.
Requirements
- High school diploma or general education degree (GED)
- Excellent communication, customer service, and organizational skills is a must
- Ability to work in a team setting
- Ability to work in a fast-paced environment and multitask
- Detail oriented, punctual, and able to multitask effectively
- Multitask data entry 20-30 words per minute with active listening during call processing.
- Must be able to sit for long periods of time
Nice To Haves
- Knowledge of medical terminology preferred but not required
- Customer service experience in an office environment preferred
- Experience in data entry and general operating knowledge of Microsoft Office preferred
Responsibilities
- Processing all emergency and non-emergency medical calls
- Rapidly gather relevant information
- Dispatch appropriate non-emergency and emergency medical transportation including ALS, BLS, and Wheelchair Van resources
- Review available resources and communicate expected arrival times with healthcare facilities
- Maintain communication and expectations with healthcare facilities
- Provide clear instructions to callers
- Utilize computer aided dispatch (CAD) systems
Benefits
- Starting wages $25/hour, commensurate with experience
- Competitive benefits package including paid time off, medical and dental insurance, and 401(k) available for full time employees
- Full time opportunities available
- Various schedules available
- Day, evening, overnight, weekends, and holidays may be required
- Positions available in: Malden, Peabody, Holyoke
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
501-1,000 employees
