Non Emergency Medical Transport Dispatcher
About The Position
The Dispatcher shall oversee the daily coordination of the Members/Riders schedules to and from the Day Center or appointments as assigned to Elite Transportation. It is the responsibility of the Dispatcher to arrange the daily Logisticare WIll Call trips in a manner that will satisfy Logisticare’s outlined requirements. The Dispatcher shall be responsible for validating Logisticare trips and approving the Transportation Specialist’s time worked on a daily basis. The Dispatcher will finalize time cards for the Transportation Specialists weekly and communicate personal time off and training hours that need to be paid each Monday to the payroll company for hours worked in the previous week. The Dispatcher will participate in weekly Transportation Operations calls and provide feedback relative to the overall operations of the Elite Transportation service line. The Dispatcher will coordinate compliance with Logisticare Requirements when Rider Complaints arise and gather all necessary supporting documentation per Elite Transportation policy. The Dispatcher shall be responsible for the logging of reported maintenance concerns for vehicles housed at the Depot the Dispatcher is assigned and shall coordinate with the contracted mobile mechanic as needed. The Dispatcher shall participate in an on-call rotation which includes early am/late pm and every other Saturday dispatching for Elite Transportation.
Requirements
- Has a clean driving record (required)
- Can meet health requirements of a DOT Physical (required)
- High School or GED equivalent (required)
Nice To Haves
- Previous professional experience with transportation of people including those with compromised mobility requiring wheelchair transportation (preferred)
- Experience in working around older adults and those with specialized care needs (preferred)
Responsibilities
- Oversee daily coordination of Member/Rider schedules
- Arrange daily Logisticare Will Call trips
- Validate Logisticare trips
- Approve Transportation Specialist's time
- Finalize time cards weekly
- Communicate time off and training hours to payroll
- Participate in weekly Transportation Operations calls
- Coordinate compliance with Logisticare Requirements for Rider Complaints
- Log reported maintenance concerns for vehicles
- Coordinate with contracted mobile mechanic
- Participate in on-call rotation
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
