Emergency Dispatcher - 3rd Shift

Kings III Emergency Communications•Coppell, TX

About The Position

The Role: Emergency Dispatcher – 3rd Shift Who You Are: You will handle inbound calls from our push button emergency phones, monitoring emergency phones in places such as in elevators, pool areas, and other areas, which are used in the event of an emergency. You do not need dispatcher experience to apply to this job, we provide extensive on the job training. Each day at Kings III, you will have the satisfaction of knowing that you can make a difference by helping those in need, while working in a safe and supportive environment. Who We Are: Established in 1989 and a four-time winner of DFW Top Workplaces in 2020-2023, Kings III is a growing, dynamic company. We’re on a mission for change – for our communities, our customers, and our company. If you see yourself as a builder and change agent, this is the right place for you. More than 12% of our employees have been with the company for 10+ years, and an impressive 25% have been with us 5+ years. How do we do it? Here's what our employees say. We seek out creative employees who love opportunities for continuous learning and growth. We value innovation in not just our products, but the way we work, sell, and grow every day. We celebrate change and are always looking for ways to do things better! What We Do: Our mission statement is simple - We provide critical communications services to help people in distress. Our Core Values are even simpler: 1. Honesty & Integrity 2. Service to the customer above all else 3. Do what is right 4. Good enough is not good enough: pursue excellence 5. Encourage individual initiative and growth By living and breathing our mission and Core Values every day in everything we do, Kings III is creating opportunities for individuals and reducing risk, liabilities, and costs for businesses every day. Our primary client base includes commercial and multi-family real estate owners and property managers, and the most common areas we install our emergency phones are in elevators and at pool sides. We design, build, sell, install, service, and monitor those phones. Our Emergency Dispatch Center (EDC) provides 24/7/365 service to help dispatch local emergency services to people in distress. It’s that simple, our employees help save lives every day.

Requirements

High school diploma or GED
1-year customer service, call center, or dispatcher experience
Availability to work weekends, holidays, and 3rd (12:00am-8:30am)
Extraordinary customer service skills that meet quality standards for services
Excellent oral and written communication and interpersonal skills
Exceptional active listening skills, giving full attention to what others are saying, asking questions as appropriate without interrupting
Working knowledge of Microsoft Word, Excel, and Outlook
Self-motivated with ability to work independently as well as part of a team
Accurately type at least 35 wpm with an accuracy rate of 95% or better
High rate of accuracy and attention to detail
Dependable and organized
Positive, competitive, and a determined attitude

Nice To Haves

Bilingual in English and Spanish preferred
A sense of humor is a plus, we like to have fun!

Responsibilities

Respond to testing and emergency calls
Answer a high volume of inbound calls from customers and vendors
Address inquiries, provide accurate customer details, and document updates on emergency situations
Notify the customer call list of emergent and non-emergent situations
Dispatch the Elevator Company or the appropriate authorities when necessary
Manage multiple software programs for call handling and team communication
Communicate updates clearly and concisely
Provide world class customer service
Follow and abide by our core values

Benefits

Medical insurance with 1 HSA and 2 PPO plan options
Dental, vision, life, short- and long-term disability insurance
401k with company contribution
Employee Assistance Program (EAP)
Company paid telemedicine 24/7 access
8 paid holidays, plus 1 floating holiday
15 days of PTO accrued in year 1
Generous referral bonus program
Work life balance (a must!)
Team building, company events, attendance at our annual meeting and fun night, and other fun events
Relaxed professional dress code