Emergency Department Supervisor

UnitedHealth Group • Greenbrae, CA

4d • Onsite

About The Position

This position is Onsite. Our office is located at 250 Bon Air Rd Greenbrae, CA 94904.
Optum Insight is improving the flow of health data and information to create a more connected system. We remove friction and drive alignment between care providers and payers, and ultimately consumers. Our deep expertise in the industry and innovative technology empower us to help organizations reduce costs while improving risk management, quality and revenue growth. Ready to help us deliver results that improve lives? Join us to start Caring. Connecting. Growing together.
As the Emergency Department Supervisor you will coordinate, supervise and be accountable for the daily activities of central registration department. You will assist the director of patient access, as needed.
This position is full-time (40 hours/week). Employees are required to have the ability to work Monday through Friday from 4:00 PM to 1:00 AM, with flexibility to adjust based on business needs and availability to be on‑call for weekend shifts as required.
This will be on the job training, and the hours will be during normal business hours.

Requirements

• High School Diploma / GED
• Must be 18 years of age or older
• 2+ years of in-person customer service or healthcare experience
• Experience working as a supervisor/manager or team lead
• Proficiency with Microsoft Word (create and edit correspondence), Excel (ability to create, edit, and sort spreadsheets) and Outlook (email and calendar management) or Google equivalent
• Familiarity with computer and Windows PC applications, which includes the ability to learn new and complex computer applications and apply their use
• Ability to work full-time onsite at 250 Bon Air Rd Greenbrae, CA 94904
• Ability to work Monday through Friday from 4:00 PM to 1:00 AM, with flexibility to adjust based on business needs and availability to be on call for weekend shifts as required

Nice To Haves

• Experience with medical or health terminology
• Healthcare or insurance benefits experience
• Experience in sales or collections

Responsibilities

• Ensures that adequate phone coverage is in place at all times; primary liaison with afterhours service to maintain coverage.
• Reviews and appropriately approves requests for PTO for all staff under their supervision to meet business needs.
• Continually monitors staff attendance and task performance using observation, call monitoring and formal audit tools.
• Conducts at least quarterly 1:1 with all staff under their supervision.
• Sets daily priorities for the team to ensure timely completion and adherence with department timelines and guidelines.
• Produces reports related to non-clinical tasks, as needed.
• Develops plans to meet short and long term department needs and objectives.
• Identifies and resolves operational problems using defined processes, expertise and judgment.
• Decisions are guided by policies, procedures, business plan and supervising director.
• Acts as the primary liaison with supervisors in other areas of business i.e. Continuity of Care, clinicians, department leaders, IS, EMS, Medicaid vendors, etc.
• Product, service or process decisions are most likely to impact individual employees and/or customers (internal or external).
• Ensures timely and accurate completion of compliance forms including IMM, MOON and Medicare TEAM
• Ensures all efforts have been made to verify patient insurance coverage within 24 hours of emergency services

Benefits

• In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements).
• No matter where or when you begin a career with us, you’ll find a far-reaching choice of benefits and incentives.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED