Emergency Community Support Specialist

The Salvation Army USA Central Territory•Omaha, NE

About The Position

Provide intensive case management utilizing a strength-based, person-centered approach designed to promote recovery, promote meaningful participation in the community of choice, resolve crisis and promote stabilization within the community and prevent need for Emergency Protective Custody, Mental Health Board Commitments, and other utilization of higher levels of care.

Requirements

High school diploma or equivalent required with at least one of the following: two years lived experience; two years’ direct care experience in a human service field; two years of training in a human service field; or, a bachelor’s degree in a human service field.
Ability to be flexible and able to work on multiple projects or tasks simultaneously
Knowledge of Microsoft Word and Excel as well as email software. The ability to access payroll, timekeeping and personal data via a web-based system.
Administrative skills to include utilization of standard office equipment, data entry, 10-key, attention to detail and filing.
Good communication skills both written and spoken, and ability to maintain effective working relationships.
Demonstrated ability to handle confidential matters.
Demonstrate sensitivity to the service population’s cultural and socioeconomic characteristics.
Must pass all applicable background checks.
Must possess a valid driver's license from the state in which you reside.
Must be approved through The Salvation Army Fleet Safety Program to drive either a Salvation Army or personal vehicle on Salvation Army business.
Must successfully complete Safe from Harm training within 90 days of hire, as established by The Salvation Army.
Obtain CPR/First aid, and CPI certification within the first 90 days of employment.

Responsibilities

Participate in discharge planning from higher levels of care and establish a therapeutic relationship.
Provide pre-discharge transition services from psychiatric hospitals including teaching daily living skills, scheduling appointments, transportation to appointments, and assistance with housing search as needed.
Complete comprehensive assessment during first meeting and develop an initial Individual Service Plans (ISP) within 5 days of admission. Complete a comprehensive ISP within 14 days of admission in partnership with the consumer and support system.
Collaborate closely with consumer, family or significant others as determined by consumer, other providers, peer support, law enforcement and local emergency services.
Provide education to program participant and family or significant others as needed and develop, activate and/or maintain formal and informal support systems.
Respond rapidly to crisis situations and complete participant's Safety and Aftercare Plan within 3 days of intake.
Collaborate with program participant on Wellness Recovery Action Plan (WRAP).
Provide advocacy including accompanying participants in the community to assess readiness for discharge.
Assist in obtaining benefits such as Social Security Insurance (SSI), housing vouchers, food stamps, Medicaid and provide referrals to appropriate community-based behavioral health services including a plan to access needed medications.
Participate in staff meetings, file reviews, case consultation, performance and quality improvement and clinical supervision.
Provide on call coverage including taking calls via telephone and going into the office to address a situation if warranted.
Complete 15 hours of intensive on-going training per year based on program/participant population need such as Emergency Protective Custody training (EPC), Board of Mental Health (BOMH), Wellness Recovery Action Plan (WRAP), Behavioral Health Diagnosis, symptomology and interventions annually.
Driving is an essential function of this position.
All other duties as assigned.