Emergency Communications Specialist

Town of Vail•Vail, CO

13d•$32 - $33•Onsite

About The Position

Join our Town of Vail as an Emergency Communications Specialist . We are a strong team working together in a fast-paced environment. When you build a career in e mergency communications, you will gain first-hand experience into how rewarding this work can be! The teamwork and collaboration isn't the only focus of this job, but also seeing how you play an essential role in public safety. By providing critical services to the community, as an Emergency Communications Specialist, you can make a difference! Our state-of-the-art communication facility is located in Vail, CO and dispatches emergency service calls 24/7 – 365 days a year, for 13 public safety agencies in Eagle County. This very important role ensures community safety utilizing phone and radio systems to support county-wide Police, Fire, and EMS agencies. To find out more about the Vail Public Safety Communications Center please visit their website .

Requirements

High School diploma or equivalent.
Ability to multi-task and thrive in a fast-paced environment.
Demonstrate excellent verbal and written skills.
The ability to have emotional control in stressful situations.
Can display empathy & compassion.
Strong computer and typing skills.
Available to work a variety of shifts – including weekends, holidays and over-night shifts.
Applicants who are successful in this role are passionate about helping people and giving back to our community.
They also have a curiosity and eagerness to learn more about the Public Safety/Emergency services industry

Nice To Haves

Guest service, call center or emergency services related experience preferred.

Responsibilities

Receiving, analyzing & prioritizing 911 calls as well as non-emergent phone calls for Police, Fire, and EMS service.
Performing Emergency Medical Dispatch when appropriate and giving lifesaving instructions over the phone to callers.
Effectively utilizing a computer-aided dispatch (CAD) system to prioritize calls, record incident details & identify the status and location of responders in the field.
Distributing calls for service for Police, Fire & Medical units according to guidelines.
Monitoring radio traffic for Police, Fire & Medical units.
Access a secure, nationwide database to look up confidential records for responders, including driver and vehicle registration statuses & warrants.
Sending emergency alerts to the public.