Emergency Communications Assistant Manager – Programmatic Lead

CACI International•National Harbor, MD

2d•Onsite

About The Position

CACI’s Business and Information Technology Solutions (BITS) Sector is seeking an Emergency Communications Assistant Manager – Programmatic Lead, to support the Integrated Public Alert and Warning System (IPAWS) Technical Support Services and Training/Testing. If you are a motivated individual, who is a leader looking to be a part of an essential mission, CACI would like to speak with you! Responsibilities: Support FEMA IPAWS by providing integrated services to federal, state, local, tribal, and territorial (FSLTT) authorities to effectively alert and warn communities through multiple communication pathways. Supervise a team of Emergency Communications Analysts that provide technical assistance and subject matter expertise to IPAWS Alerting Authorities, FSLTT entities, developers, and vendors through a 24/7 on-site operations support center. Analyze and troubleshoot errant messages, issue Alerts on Behalf (AOB), and assist with technical inquiries. Develop and maintain a 24/7 schedule for team of Emergency Communications Analysts. Manage legacy alerting technologies while identifying and implementing emerging technologies to advance emergency communications. Develop and maintain standards of practices, system operations, IPAWS testing, and operating within sandbox environments. Liaise with IPAWS personnel to identify cross-collaboration opportunities, communicate effectively, maintain a solution-oriented mindset, and drive issues to resolution. Lead virtual and in-person training on emergency communication fundamentals, alert and warning processes, and the IPAWS ecosystem, ensuring audience comprehension. Conduct demonstrations, briefings, and presentations at industry events, conferences, meetings, and working groups, including system integration, operation, and technical documentation. Stay informed on public alert and warning policy, with the ability to assess and development requirements to present to leadership. Programmatic Lead Lead a portfolio of projects that support and/or advance the FEMA IPAWS mission. Develop project documentation, including project charters, project work plans, project evaluation, and related deliverables. Produce programmatic documentation, including Standard Operating Procedures/Guidelines, professional correspondence, and publications. Synthesize and report timely and accurate situational awareness regarding IPAWS related concerns to higher Leadership. Identify areas for improvement with project and portfolio management and present solutions to leadership. Travel up to 50% for work-related functions, training, and conferences. Perform additional duties as assigned.

Requirements

BA/BS and 2-4 years of relevant professional experience (degree may be waived for equivalent experience).
Experience in public safety, emergency management, or emergency communications.
Experience in a management role with ability to address concerns to implement solutions.
Demonstrated ability to communicate and collaborate effectively in a fast-paced, agile environment.
Familiarity with instructional design, delivery, and enhancement of hands-on training using multiple delivery methods.
Proficiency with Microsoft Office 365 and Zoom (required); Salesforce experience (required).
Ability to obtain a Public Trust Clearance as a condition of continued employment.
Experience with developing and conducting Training Workshops and Exercises.
Ability to effectively manage and respond to duties in a continuous operational environment.
This position will require supervision of personnel that work varying shifts to cover 24/7 on site operations.

Nice To Haves

Familiarity with HSEEP-guided principles (preferred).

Responsibilities

Support FEMA IPAWS by providing integrated services to federal, state, local, tribal, and territorial (FSLTT) authorities to effectively alert and warn communities through multiple communication pathways.
Supervise a team of Emergency Communications Analysts that provide technical assistance and subject matter expertise to IPAWS Alerting Authorities, FSLTT entities, developers, and vendors through a 24/7 on-site operations support center.
Analyze and troubleshoot errant messages, issue Alerts on Behalf (AOB), and assist with technical inquiries.
Develop and maintain a 24/7 schedule for team of Emergency Communications Analysts.
Manage legacy alerting technologies while identifying and implementing emerging technologies to advance emergency communications.
Develop and maintain standards of practices, system operations, IPAWS testing, and operating within sandbox environments.
Liaise with IPAWS personnel to identify cross-collaboration opportunities, communicate effectively, maintain a solution-oriented mindset, and drive issues to resolution.
Lead virtual and in-person training on emergency communication fundamentals, alert and warning processes, and the IPAWS ecosystem, ensuring audience comprehension.
Conduct demonstrations, briefings, and presentations at industry events, conferences, meetings, and working groups, including system integration, operation, and technical documentation.
Stay informed on public alert and warning policy, with the ability to assess and development requirements to present to leadership.
Lead a portfolio of projects that support and/or advance the FEMA IPAWS mission.
Develop project documentation, including project charters, project work plans, project evaluation, and related deliverables.
Produce programmatic documentation, including Standard Operating Procedures/Guidelines, professional correspondence, and publications.
Synthesize and report timely and accurate situational awareness regarding IPAWS related concerns to higher Leadership.
Identify areas for improvement with project and portfolio management and present solutions to leadership.
Travel up to 50% for work-related functions, training, and conferences.
Perform additional duties as assigned.

Benefits

Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits.

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