Emergency Communication Specialist

JEFFERSON COUNTY COMMUNICATIONS CENTER AUTHORITY•Golden, CO

9d•$34 - $46•Onsite

About The Position

The Emergency Communications Specialist serves as a critical link between the public and emergency response agencies. This position is responsible for receiving and processing emergency and non-emergency calls, accurately entering information into the Computer Aided Dispatch (CAD) system, providing pre-arrival instructions, and dispatching appropriate police, fire, medical, and other emergency resources. The role operates in a fast-paced, high-stakes, 24/7 communications center serving multiple agencies throughout Jefferson County.

Requirements

Ability to type a minimum of 40 words per minute while simultaneously receiving and relaying information.
Ability to operate CAD systems, telephones, radios, and computer workstations with multiple monitors.
Strong multitasking, prioritization, critical thinking, and decision-making skills.
Ability to memorize, retain, and accurately recall information, codes, and procedures.
Ability to communicate clearly and effectively, verbally and in writing.
Ability to remain composed and effective under pressure and during heavy workloads.
Ability to read, write, speak, and understand English at a level necessary to perform job duties.
Illicit drug and marijuana use is prohibited, even if medically prescribed.
High school diploma or equivalent.
Ability to obtain and maintain, within six (6) months of hire: Emergency Medical Dispatcher (EMD), Emergency Fire Dispatcher (EFD), CPR, NCIC/CCIC certification (requires successful background check)
Commitment to ongoing professional development and continuing education.
Ability to lift and carry 15–20 pounds.
Ability to sit or stand for extended periods and operate dispatch equipment.
Manual dexterity to operate keyboards, radios, telephones, and foot pedals.
Ability to hear and distinguish multiple audio sources, including telephones and radios.
Ability to understand English spoken with a variety of accents.
Visual acuity (correctable) sufficient to read screens, documents, and maps.
Ability to distinguish red and green color indicators.

Responsibilities

Receive, evaluate, prioritize, and process 911, emergency, and non-emergency calls for multiple police, fire, and partner agencies.
Obtain complete and accurate information from callers using CAD, multi-line telephones, multi-channel radio systems, TDD devices, and related software.
Dispatch appropriate emergency resources and track unit status and location.
Provide pre-arrival emergency instructions using IAED Emergency Medical Dispatch (EMD) and Emergency Fire Dispatch (EFD) protocols.
Maintain compliance with Jeffcom policies, procedures, personnel rules, and standard operating procedures.
Maintain required ready/not-ready status and quality assurance scores.
Accurately document all communications and maintain complete records.
Communicate clearly, professionally, and effectively with citizens, emergency responders, and coworkers.
Maintain strict confidentiality, including Protected Health Information (PHI) under HIPAA.
Represent Jeffcom professionally at all times, including participation in public education events.
Complete required training, certifications, and continuing education.
Maintain reliable and predictable attendance; on-call status may be required.
Work extended shifts, nights, weekends, holidays, and mandatory overtime to ensure continuous coverage.
Remain calm, focused, and effective during high-stress and emergency situations.
Perform additional duties as assigned.