Emergency and Critical Care Liaison

TUFTS VETERINARY EMERGENCY SERVICE•Walpole, MA

5d•$26 - $30•Onsite

About The Position

To provide advanced support to the team members and clients of the Emergency and Critical Care department. Responsible for supporting clients and medical teams through all stages of patient care, including hospital admissions, visits, discharges, and end-of-life appointments, while ensuring clear communication and compassionate service.

Requirements

Minimum of 18 years old
3-5 years of experience as a veterinary technician in an emergency veterinary hospital setting preferred. Equivalent experience as a liaison accepted.
Understanding of veterinary medical terms and disease process.
Must have the ability to support and foster an environment of diversity, inclusion, collaboration, and empathy
Must have excellent interpersonal relationship and communication skills
Ability to multi-task in a fast-paced working environment
Is detailed oriented and reliable
Proficient at working with digital records and using Microsoft Word & Excel
Has a high commitment to providing exceptional client care
Excellent client communication skills
Must be well-spoken, professional, approachable, and maintain a positive outlook
Must be able to lift 30 lbs.
Sitting, standing, or walking for long periods of time may be required.
Possesses high level of medical knowledge.
Can navigate difficult conversations and high stress situations with tact and professionalism.

Responsibilities

Facilitate Professional, courteous, clear and effective communication to the ECC doctors, clients and staff.
Act as a point of contact for the ECC service.
Assist ECC doctors with client communication regarding both inpatients and outpatients.
Maintain ECC pending labs. Ensure results are returned to the doctor and reported to the client in a timely manner.
Has the ability to work independently while keeping oneself organized and meeting all deadlines.