Embroidery Digitizing Supervisor

Peter Millar•Raleigh, NC

13d

About The Position

It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business. Peter Millar was founded in 2001 with a single cashmere sweater offered in 24 colors. Based in Raleigh and Durham, North Carolina, the American lifestyle brand has grown to include luxury performance sportswear, seasonal resort and country club apparel, sophisticated classics, casually refined tailored clothing and sartorial accessories. We strive to capture timeless style upgraded with signature innovations, in designs that are in tune with modern life. We embrace working hard, being kind and doing right by our customers, aiming to set a higher standard for the apparel industry. The Embroidery Digitizing Supervisor leads a team of Digitizing Specialists and owns the technical execution of design creation to ensure accurate , brand ‑ compliant, and production ‑ ready files are delivered on time. This role oversees daily digitizing operations, technical quality control, and workload distribution across in ‑ house and contractor resources. The Supervisor serves as the primary digitizing authority by governing approval workflows, ensuring operational visibility, and leveraging reporting and analytics to drive efficiency, quality, and continuous improvement within the Digitizing t eam . The Embroidery Digitizing Supervisor ensures a high level of customer service while upholding Peter Millar and G/FORE brand standards.

Requirements

Strong organizational and time management skills in a fast-paced production environment.
Demonstrated ability to communicate effectively and professionally with cross-functional teams and external partners.
Highly detail-oriented with a strong focus on accuracy, quality, and deadlines.
Ability to work independently while proactively escalating risks or challenges.
Strong technical understanding of embroidery digitizing concepts and workflows.
Advanced computer skills, including Microsoft Office (Excel, Word, Outlook) and reporting/dashboard tools (Power BI).
Customer-focused and entrepreneurial mindset with a commitment to service excellence and brand integrity.
Bachelor’s Degree in business, design, analytics, or a related field preferred.
3–5 years of embroidery digitizing experience, including 1–2 years in a leadership or supervisory role.
Proficiency in Wilcom or comparable embroidery digitizing software.

Nice To Haves

Experience supporting high-volume or premium apparel embroidery operations is a plus.

Responsibilities

Oversee daily digitizing workload and allocate work effectively across in-house staff and contractors to meet SLAs.
Ensure all embroidery files meet brand standards, technical accuracy, and efficiency requirements prior to production handoff.
Monitor, track, and resolve digitizing-related issues, acting as the primary escalation point.
Govern logo and design approval workflows, ensuring accurate and timely status updates in shared systems.
Collaborate with Account Management, Preproduction, and Production teams to facilitate approvals and maintain workflow continuity.
Track and report on key digitizing performance metrics, including turn time, redo rates, approval aging, and contractor performance.
Develop, maintain, and enforce digitizing SOPs and standardized processes.
Lead onboarding, training, and ongoing development of Digitizing Specialists.
Design, automate, and maintain operational dashboards and KPI reporting, translating performance data into actionable insights that support Lean-based continuous improvement within Digitizing and provide reporting and analytical support to Preproduction and Production.
Lead, motivate, and develop the Digitizing team; provide coaching, feedback, and performance management.
Coordinate with Embroidery Leadership and HR on personnel matters including scheduling, timecard approval, hiring, and training.
Maintain a working knowledge of digitizing software, embellishment techniques, operating systems, and reporting tools.
Perform other duties as assigned.