Embedded Caris Operations Manager - California

Caris Life Sciences

23h•$70,000 - $90,000

About The Position

At Caris, we understand that cancer is an ugly word—a word no one wants to hear, but one that connects us all. That’s why we’re not just transforming cancer care—we’re changing lives. We introduced precision medicine to the world and built an industry around the idea that every patient deserves answers as unique as their DNA. Backed by cutting-edge molecular science and AI, we ask ourselves every day: “What would I do if this patient were my mom?” That question drives everything we do. But our mission doesn’t stop with cancer. We're pushing the frontiers of medicine and leading a revolution in healthcare—driven by innovation, compassion, and purpose. Join us in our mission to improve the human condition across multiple diseases. If you're passionate about meaningful work and want to be part of something bigger than yourself, Caris is where your impact begins. Position Summary The Embedded Caris Operations Manager (ECOM) is responsible for managing end-to-end operational workflows and case execution in support of client precision medicine programs. This role serves as a trusted operational partner to providers, pathology teams, and internal stakeholders, ensuring reliable execution, workflow efficiency, and a high-quality provider and patient experience from order initiation through report delivery. Operating with autonomy, the ECOM owns workflow performance and case-level execution, proactively identifying and resolving issues that impact timeliness, accuracy, and overall experience. Job Responsibilities Own and manage the end-to-end lifecycle of assigned cases, ensuring accuracy, completeness, and timely progression Review and verify test orders and documentation; resolve discrepancies proactively Coordinate with providers, clinic staff, pathology teams, and internal teams Monitor case status and implement corrective actions Maintain a primary focus on case management excellence across the full lifecycle Proactively resolve issues impacting case quality, turnaround time, or provider experience Maintain working knowledge of products, services, and platforms Submit required reports and documentation accurately and on time Serve as a primary operational partner and point of contact for providers Provide guidance on ordering processes, EMR workflows, and documentation Establish and maintain proactive, ongoing communication with providers and care teams Provide education on products, tools, clinical applications, appropriate patient selection, and testing indications Support training and onboarding of new and existing staff on workflows, systems, and procedures Assist providers with ordering processes and general understanding of reports within approved scope Reinforce standardized workflows and best practices to improve case quality and turnaround time Coordinate documentation management and report distribution Support billing-related inquiries through internal coordination Maintain tracking of case activity and operational metrics Ensure seamless coordination across all workflow touchpoints to minimize disruption Execute responsibilities in alignment with policies, SOPs, and regulations Maintain audit-ready documentation Identify and escalate risks impacting case integrity, turnaround time, provider experience, or patient care Participate in training and improvement initiatives. Accurately document all case activity and stakeholder interactions in CRM and internal systems Maintain regular communication with internal teams to share case trends, challenges, and improvement opportunities Share operational insights and best practices to improve execution and consistency Drive improvements in turnaround time, documentation completeness, and case quality Identify workflow inefficiencies and implement improvements Contribute to operational consistency and performance optimization across teams Additional Responsibilities (As Aligned with Program Scope) Support consent and documentation processes Assist with special case requirements Participate in meetings and training Maintain accountability for company tools, systems, and equipment Client-Specific Customization & Site Integration This role is intentionally designed to be adaptable to the unique culture, expectations, and operational environment of each client site. While core responsibilities, compliance requirements, and scope-of-practice guardrails remain consistent, select elements of the Clinical Operational Specialist role may be customized to ensure optimal fit, effectiveness, and value realization. Customization is governed through a structured, documented process and approved by Caris leadership to protect regulatory integrity and operational consistency. Customizable Elements (Within Approved Guardrails) Site Culture & Care Model Alignment Adaptation of communication style, on-site presence, and daily engagement to align with the client’s clinical culture, patient population, and multidisciplinary care model. Role Emphasis & Coverage Model Adjustments in focus areas (e.g., phlebotomy-forward support, specimen processing, pathology coordination, clinic-facing execution) based on site needs, volume patterns, and approved scope. Operating Rhythms & Integration Alignment of schedules, coverage windows, escalation pathways, and interaction cadence with clinic flow, pathology operations, and care team practices. Client-Specific Success Metrics Site-level operational goals such as turnaround time improvement, redraw or QNS reduction, access optimization, documentation completeness, or patient experience support, defined at deployment. All customization remains subject to Caris Life Sciences’ compliance, risk, and quality standards and may not expand scope beyond approved clinical activities.

Requirements

Bachelor’s degree or equivalent experience
3+ years of healthcare or diagnostics experience
3+ years provider-facing or customer-facing experience in clinical environments
Strong problem-solving and decision-making skills in real-time situations
Understanding of clinic-based workflows and healthcare delivery environments
Ability to learn and effectively use proprietary systems and platforms
Demonstrated ability to manage complex workflows
Valid driver’s license
Clinical or office-based environment
PHI access required
Ability to manage multiple concurrent cases with high accuracy and attention to detail
Ability to sit/stand for extended periods
Periodic travel required, including possible evenings, weekends, or holidays.

Nice To Haves

Oncology, molecular diagnostics, or precision medicine experience
Experience supporting physicians in clinical environments
Experience managing end-to-end case workflows
Cross-functional collaboration across care teams
Knowledge of compliance and regulatory requirements
EMR and clinical systems familiarity
Strong analytical and communication skills

Responsibilities

Own and manage the end-to-end lifecycle of assigned cases, ensuring accuracy, completeness, and timely progression
Review and verify test orders and documentation; resolve discrepancies proactively
Coordinate with providers, clinic staff, pathology teams, and internal teams
Monitor case status and implement corrective actions
Maintain a primary focus on case management excellence across the full lifecycle
Proactively resolve issues impacting case quality, turnaround time, or provider experience
Maintain working knowledge of products, services, and platforms
Submit required reports and documentation accurately and on time
Serve as a primary operational partner and point of contact for providers
Provide guidance on ordering processes, EMR workflows, and documentation
Establish and maintain proactive, ongoing communication with providers and care teams
Provide education on products, tools, clinical applications, appropriate patient selection, and testing indications
Support training and onboarding of new and existing staff on workflows, systems, and procedures
Assist providers with ordering processes and general understanding of reports within approved scope
Reinforce standardized workflows and best practices to improve case quality and turnaround time
Coordinate documentation management and report distribution
Support billing-related inquiries through internal coordination
Maintain tracking of case activity and operational metrics
Ensure seamless coordination across all workflow touchpoints to minimize disruption
Execute responsibilities in alignment with policies, SOPs, and regulations
Maintain audit-ready documentation
Identify and escalate risks impacting case integrity, turnaround time, provider experience, or patient care
Participate in training and improvement initiatives.
Accurately document all case activity and stakeholder interactions in CRM and internal systems
Maintain regular communication with internal teams to share case trends, challenges, and improvement opportunities
Share operational insights and best practices to improve execution and consistency
Drive improvements in turnaround time, documentation completeness, and case quality
Identify workflow inefficiencies and implement improvements
Contribute to operational consistency and performance optimization across teams
Support consent and documentation processes
Assist with special case requirements
Participate in meetings and training
Maintain accountability for company tools, systems, and equipment