Email Operations Intern

Leidos

6d•Remote

About The Position

The End User & Collaboration Services Team at Leidos currently has an opening for an Email Operations Intern. In this role, you will assist our Email Operations Administrators with the daily support and administration of our Exchange Online M365 GCC-High cloud environment, as well as supporting Teams in the cloud, with a focus on maintaining SLO/SLA operational support and coordinating with our Unified Communications Engineering Staff to support our Leidos employees worldwide. Location: Remote

Requirements

Actively enrolled in an undergraduate or graduate program
US citizenship required
Coursework or technical certification related to Information Technology
Strong interest in or exposure to Microsoft 365, Microsoft Exchange and/or Microsoft Teams
Strong soft skills in organization, communications and teamwork
Interest in supporting IT Service Delivery in a large-scale Enterprise environment

Nice To Haves

Hands-on experience or familiarity with US Government IT Security principles such as NIST, CUI CDI, ITAR, FedRamp, GCC-High: Some understanding/knowledge of PowerShell scripting
Hands-on knowledge and experience with Outlook/Teams client functionality and usage

Responsibilities

Review system logs and dashboards proactively to help identify/troubleshoot issues
Familiarize yourself with Splunk and assist team with improving/optimizing team dashboards
Assist Email Operations Administrators with operational patching procedures
Identify and recommend areas of improvement regarding Email Operations support and best practices
Review Email Operations documentation and assist with updates, as needed
Assist with development of PowerShell scripts that improve efficiency through automation
Generate Summaries/Reports and assist with Email and Teams related trouble ticket resolution
Assist team members with various projects and tasks on an as-needed basis