Email&Chat Support Specialist

StelloFoods•New York, NY

6d•Remote

About The Position

At Stello Foods, we believe that exceptional customer service is the heart of our success in the Food & Beverages industry. We are seeking a dedicated Email & Chat Support Specialist to join our team and deliver timely, accurate, and friendly support to our customers through email and live chat channels. This role offers an exciting opportunity to be the voice of Stello Foods, helping to build lasting relationships and ensure customer satisfaction.

Requirements

High school diploma or equivalent; Bachelor’s degree preferred.
1-3 years of experience in customer support, preferably in the Food & Beverages or retail industry.
Strong written communication skills with excellent grammar and attention to detail.
Proficiency in using email and chat support software, CRM platforms, and Microsoft Office tools.
Ability to multitask and manage time effectively in a fast-paced environment.
Problem-solving mindset with a patient and empathetic approach to customer concerns.
Flexibility to work in shifts, including weekends or holidays, as needed.

Responsibilities

Respond to customer inquiries through email and chat in a clear, courteous, and timely manner.
Assist customers with product information, order tracking, returns, and refunds.
Document and update customer interactions accurately in the CRM system.
Identify and escalate priority issues to the appropriate departments.
Contribute to the development and improvement of customer support processes and FAQs.
Maintain a thorough understanding of Stello Foods’ products, policies, and promotions.
Meet or exceed individual and team performance goals related to response time and customer satisfaction.