Elite Operations Professional

Cetera • Saint Cloud, MN

4d • Hybrid

About The Position

Cetera is currently seeking an Elite Operations Professional for our Clearing Services team located in St. Cloud, MN. This is a unique opportunity to join our team in providing operational support and world-class customer service to our clients. There is potential for this to be a hybrid role based on a successful training period.

Requirements

• Ability to multi-task
• Flexible and adaptable to change
• Strong communication and organizational skills
• Positive role model to colleagues
• Highly responsive to coaching and training
• Independent; able to work and resolve complex issues with minimal guidance
• Ability to learn quickly and multi-task effectively in a fast-paced environment
• Team player attitude
• Energetic and results-oriented
• Interest in coaching and mentoring others
• Guard words and actions with team members to show a unified mindset and goals with leadership
• High School Diploma or GED
• 3 years of experience in the financial industry
• 3 years of experience with MS Office tools
• Licensing (if applicable)

Nice To Haves

• Demonstrated experience delivering excellent problem resolution, organizational and follow-up skills
• Ability to multi-task while staying on track with regulatory deadlines, field inquiries, and internal assignments.
• Bachelor’s Degree

Responsibilities

• Provide high-level operational, customer service, and administrative support in our Clearing Services department.
• Be responsible for daily processing of work associated with the department. This may include journal entries, account processing, payment solutions, etc.
• Respond to telephone/email/chat or written correspondence inquiries from internal and external customers including registered representatives regarding account status, account changes and process.
• Perform research as requested on customer accounts.
• Partner with other team members to ensure financial professionals experience consistent, high-quality customer service.
• Comply with processes and procedures of the team and regulatory requirements.
• Responsible for mid to high level escalations partnering with department leadership to resolve issues with clients / Advisors.
• Train and mentor other Senior/Operations Professionals
• Manage workflow and productivity of the team, escalating to Leadership as necessary.
• Maintain department documentation
• Know how to access written supervisory procedures (WSPs) for the teams and processes supported
• Act as a Subject Matter Expert for the department
• Other duties as assigned.

Benefits

• Inclusive health, dental, vision and life insurance plans built to support diverse lifestyles, offer preventative care, and protect against hardship.
• Easy access to mental health benefits to meet our team members and their families where they are.
• 20+ days of paid time off (PTO), paid holidays, and 2 paid wellness days to give our employees the time they need to stay close with their loved ones, recharge, and give back to their communities.
• 401(k) Savings plan with a generous company contribution (up to 5%), and access to a financial professional to offer our employees the opportunity to plan-ahead for a strong financial future well beyond their working years.
• Paid parental leave to support all team members with birth, adoption, and foster.
• Health Savings and Flexible Spending Account options to help you save money on healthcare, daycare, commuting, and more.
• Employee Assistance Program (EAP), LifeLock, Pet Insurance and more.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED