Elite Director of Operations
About The Position
The Director of Operations will manage and oversee the daily operations of Elite Smiles Dental , LLC. Position Standards Support the daily clinical and non-clinical operations of the office by enforcing office policies and protocols and overseeing the delivery of quality dental care. Train in all clinical and administrative departments as to provide coverage and training of staff for any position as needed, including but not limited to; sterilization, hygiene assisting , insurance verification, accounts receivable, call center, check-in, check-out, etc. Monitor patient satisfaction in the office and via satisfaction surveys; act with urgency to resolve any quality control issues in accordance with the patients’ needs, company policies, and regulated standards, offering feedback to the team as necessary. Ensure staff is proactively educating patients and parents on the importance of their oral health and recommended treatment to increase awareness and case acceptance. Streamline operational procedures and implement solutions to increase efficiency. Maintain HIPAA compliance and patient confidentiality within the office. Maintain all hygiene and safety regulations as mandated by OSHA. Lead meetings, trainings , and huddles with team. Audit schedules for errors and/or inconsistencies. Manage the blocking/unblocking of the schedule to reflect scheduling needs and maximize productivity. Manage unscheduled treatment reports to ensure timely follow up with patients. Create challenges/incentives to encourage and motivate your team. Ensure production goals are met daily. Maintain the appearance and functionality of the office. Take initiative to troubleshoot and complete minor repairs on dental equipment. Follow up on the resolution of any item(s) submitted for repair or replacement. Monitor supply inventory and ordering as needed.
Responsibilities
- Manage and oversee the daily operations
- Support the daily clinical and non-clinical operations of the office by enforcing office policies and protocols and overseeing the delivery of quality dental care.
- Train in all clinical and administrative departments as to provide coverage and training of staff for any position as needed, including but not limited to; sterilization, hygiene assisting , insurance verification, accounts receivable, call center, check-in, check-out, etc.
- Monitor patient satisfaction in the office and via satisfaction surveys; act with urgency to resolve any quality control issues in accordance with the patients’ needs, company policies, and regulated standards, offering feedback to the team as necessary.
- Ensure staff is proactively educating patients and parents on the importance of their oral health and recommended treatment to increase awareness and case acceptance.
- Streamline operational procedures and implement solutions to increase efficiency.
- Maintain HIPAA compliance and patient confidentiality within the office.
- Maintain all hygiene and safety regulations as mandated by OSHA.
- Lead meetings, trainings , and huddles with team.
- Audit schedules for errors and/or inconsistencies.
- Manage the blocking/unblocking of the schedule to reflect scheduling needs and maximize productivity.
- Manage unscheduled treatment reports to ensure timely follow up with patients.
- Create challenges/incentives to encourage and motivate your team.
- Ensure production goals are met daily.
- Maintain the appearance and functionality of the office.
- Take initiative to troubleshoot and complete minor repairs on dental equipment.
- Follow up on the resolution of any item(s) submitted for repair or replacement.
- Monitor supply inventory and ordering as needed.
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What This Job Offers
Career Level
Director
Education Level
No Education Listed
